What is the role of a Rental Equipment Service Manager at Rolfson Oil?

The Rental Equipment Service Manager position at Rolfson Oil is a Full-Time opportunity in the Customer Service field.

Where is this Rental Equipment Service Manager job located?

Addison, Texas, 75001, United States

You can apply directly through the application link provided.

BENEFITS

Pay: $85,000 – $100,000 a year– based on experience
Medical, Dental, and Vision health insurance elections
Voluntary STD, Life, hospital, identity theft, and Accident coverage
401K
Basic Life Insurance, Long Term Disability Insurance, and AD&D Insurance offered at no cost
Weekly Pay
Pay Card option
Online pay stub access

DUTIES & RESPONSIBILITIES

Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
Orders parts to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance, or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation
Promote safety awareness
Perform quality control checks
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Commission New Equipment
Order parts, return parts, and perform parts inventory
Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
Reporting to include: - Equipment up/down - Open work order report - Warranty claim summary report - Parts detail reporting - Service department financial summary - Open PO report - Tech paid hours vs. worked hour report
Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

Valid driver’s license
Ability to be on call 24/7
Extensive experience in the repair and maintenance of aerial equipment, generators, light towers, and compressors.
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

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