Customer Service Representative at Thomas Pest Services – Schenectady, New York

Customer Service Representative

** NOT A REMOTE POSITION ** THIS IS AN IN-OFFICE POSITION **

At Thomas Pest Services, we take pride in being one of the fastest-growing, family-owned, and operated pest management companies in the Capital and Upper Hudson Valley Regions. Our success is driven by individuals who embody our core values. We believe the key to our business thriving is ensuring our team members' personal growth and success. We foster a culture of passionate and empathetic leadership, relationship-building, and providing clear career paths for growth and internal promotions. When you join Thomas Pest Services, you receive everything you need to be successful, competent, and confident in your role.

Who We Need

Our business and team are growing. We're seeking a Customer Service Representative to support our vision of relationship-driven pest management. The ideal candidate should have exceptional phone etiquette, the ability to manage multiple customer inquiries seamlessly, and proficiency in using CRM systems to document and follow up on customer interactions efficiently.

As a Customer Service Representative, you will be an essential part of our commitment to relationship-based pest management. You'll work closely with existing customers, addressing service and billing inquiries to help protect homes and the environment from pests. Strong written and verbal communication skills, combined with technical proficiency in CRM software and other digital tools, are essential for providing timely, accurate, and effective support to both customers and team members.

Schedule

Monday – Friday, 8:30 am – 5:00 pm and every other Saturday, 9:00 am – 2:00 pm (April – October and 9:00 am – 12:00 pm (November – March)

What You Get!

Compensation for Customer Service Representatives:

• $18.00-21.00/hour depending on experience level
• 10% commission on accounts saved
• 5% on accounts receivable collected

Benefits for Customer Service Representatives:

• Simple IRA (3% match after one year of employment)
• $350.00 towards health insurance including dental and vision.
• $250.00 towards self-improvement

Perks:

• Company provided computer

Time Off:

• Paid time off starts accruing day 1 of employment
• Paid Holidays?

Training:

• No pest management experience needed
• Comprehensive in-field and classroom training programs designed to get you certified, knowledgeable, confident and prepared to hit the ground running
• On-going training to keep you sharp and ahead of the game on industry trends and changes

Performance Metrics

• Collection attempts
• Collections Achieved
• Communication Quality

Requirements

• 18 years or older
• High school diploma or equivalent
• Pass a pre-employment drug test, and criminal background check

Learn more about our story at www.thomaspestservices.com/careers

Thomas Pest Services is an EOE and drug-free workplace.