Weekend Passport Acceptance Agent in Lake Forest Park, Washington at City of Lake Forest Park

****We are currently not accepting additional applications at this time****

The Passport Acceptance Agent provides a high level of customer service and performs a range of administrative tasks related to the acceptance/execution of passport applications for new passports, lost passports, and child/minor passports. The Passport Acceptance Agent is responsible to assure all materials and steps needed to process the passport application meet the required guidelines such as taking and processing photographs, verification of U.S. citizenship documents (birth certificates, drivers licenses, etc.), reviewing the application to verify all required information has been provided, and collecting required passport fees. The Passport Acceptance Agent is required to interpret Passport policies related to the passport application process and to resolve customer issues within established policies and procedures.

• Process passport applications by verifying applicants’ documentation meets the requirements provided by the National Passport Office; Screen evidence of U.S. Citizenship documents; Record the identification documentation presented on the application; Review the application to verify all required information has been provided.
• Assist citizens with the preparation of their passport application forms including, but not limited to, answering customer questions concerning application rules and process.
• Interact with customers in a courteous and professional manner. Provide a high level of customer service including polite and accurate responses to the passport application process.
• Exercise independent judgment and tact when explaining and applying the regulations, policies, and procedures of the passport process.
• Take and process photograph of applicant; Verify that the photograph is a true likeness of the applicant and meets passport application requirements.
• Collect the required passport fees.
• Administer the Oath to the applicant and witness their signature.
• Sign your name and affix your office’s authorized seal or stamp on the application.
• Ensure that all documents are handled and stored securely, and that the applicant’s personal identifiable information is protected.
• Mail passport applications to the appropriate address using traceable mail.
• Maintain the cleanliness and organization of the passport office areas.
• Re-certify annually as a Passport Acceptance Agent.

Education and Experience

Required:

• Highschool diploma or equivalent AND at least one-year general office experience, including providing a high level of customer service and working knowledge of accounting/cash-handling procedures OR equivalent education/experience.
• Per guidelines set by the National Passport Office: Must be at least 18 years old and a U.S. Citizen or U.S. non-citizen National.
• Ability to successfully complete the required training and testing in order to become certified to accept passport applications.

Preferred:

Knowledge, Skills, Abilities

Knowledge of:

Skill in:

• Strong organizational, problem-solving and interpersonal skills;
• Strong attention to detail, working in a busy and sometimes stressful environment and changing priorities;
• Using initiative and independent judgment within established guidelines.

Ability to:

• Report for scheduled work with regular, reliable and punctual attendance;
• Prepare and maintain accurate and complete records. Includes ability to proofread own material and prepare a variety of well-written memos and forms;
• Maintain and establish effective and cooperative working relationships with City employees, public and public officers, and other agency staff;
• Conduct oneself in a professional manner as defined by City policy and maintain confidentiality;
• Work independently with a high degree of reliability, accuracy, and productivity;
• Communicate in English clearly, concisely, and effectively, both orally and in writing.

Working Conditions / Physical Requirements

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job.

The position works in a standard office environment with moderate noise levels. Weekend hours are required.