Account Management Support Intern in Augusta, Georgia at KCH Transportation

Position Summary:

The Account Management Support Intern supports the Account Management team by monitoring shipments, ensuring timely delivery, and maintaining accurate updates for both internal teams and customers. This role provides hands-on experience in freight visibility, shipment tracking, and problem resolution within a fast-paced logistics environment. The intern will work closely with Account Managers and gain exposure to supply chain processes, TMS tools, and customer communication.

* Start date Early May 2026- August 2026 with opportunity to extend*

Essential Duties and Responsibilities:

MonitorandtrackshipmentsthroughoutthetransportationlifecycleusingTMSandothertrackingtoolsCommunicateproactivelywithcarriers,customers,andinternalteamsregardingshipmentstatus,delays,andexceptionsAnalyzeshipmentdatatoidentifytrendsorpotentialissuesandprovideactionableinsightsAssistinresolvingshipmentdiscrepanciesordelaysDocumentandmaintainaccuraterecordsofshipmentupdatesandcommunicationsSupporttheAccountManagementteamonassignedprojectsrelatedtoshipmentvisibilityandprocessimprovementCollaboratewithteammemberstoidentifyopportunitiesforimprovingtrackingaccuracyandefficiency

Competencies:

EagernesstolearnandexpandknowledgeofthelogisticsandsupplychainindustryProficiencyinMicrosoftOfficeSuite(Excel,Word,Outlook)StrongattentiontodetailandorganizationalskillsAbilitytomanagemultipletasksandinformationsourcessimultaneouslyClearandprofessionalverbalandwrittencommunicationskillsTeam-orientedmindset,collaboratingeffectivelytoachievesharedgoalsSolution-driven,abletotroubleshootissuesandproviderecommendationsStrongrelationship-buildingskillswithinternalandexternalstakeholders

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

HighSchoolDiplomaorGEDrequiredAssociatesDegree(A.A.)orequivalentcombinationofeducationandworkexperiencepreferredExperiencewithlogistics,operations,orsupplychainsystemsisaplusAbilitytoadaptinafast-pacedenvironmentandprioritizetaskseffectively
up to 29hr/week