Station Manager at National Air Cargo Group Inc – Orlando, Florida

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 747-400 and A-330 aircraft to accomplish its missions.

Job Title: Station Manager

Location: Orlando, FL

Department: Ground Services

Reports To: Director of Ground Services

FLSA Status: Exempt

Summary: Individual is responsible for the operational planning, organizing and supervision, overseeing and supporting the performance of a team and station areas to deliver excellent and safe services across ramp and passenger service functions at a high-volume airport.

Essential Functions:

• Focuses on leading and developing the skills of station/passenger crew with the goal of continued improvement in delivering consistent and excellent customer service.
• Deliver a quality product in accordance with international aviation standards and remain compliant with all operational, safety and security policies and procedures.
• Works with airport operations, handling agents, security officials, and other airport stakeholders.
• Serves as subject matter expert on safety, service, and procedures as it pertains to working with airport operations, handling agents and security officials, and airport stakeholders as it related to EPA and OSHA to achieve goals.
• Provides briefings with the team to coordinate that the proper cargo is loaded and unloaded.
• Coordinates with the crew of the aircraft to ensure smooth operation of the flight.
• Provides required reports and service delivery measurements.
• Maintains station equipment to ensure operational support.
• Highly proficient in keeping costs of station operations at a minimum.
• May assist the HR Department with minimal functions or requirements as needed.
• Completes all mandatory regulatory and company required documentation of activities.
• Assists with any required station audits.
• Performs other duties as assigned.

Supervisory Responsibility: Yes

Required Skills:

• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
• Ground Handling management experience for a minimum of 2 years.
• Prior experience working with ground handling vendors and airport operations required.
• Ability to work with a multicultural work force, and to adjust to the local conditions of the station.
• Able to support other stations as required and ensure own station responsibilities are covered when on leave.
• Use of computers and other office equipment.
• Must be able to work any assigned shift, including weekends, nights, holidays and/or irregular shifts.

Travel Requirements: Up to 100%

Physical Requirements:

• Must be able to lift up to 50 pounds at a time.
• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs.
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs.

Work Environment:

• Airport ramp environment, subject to varied weather conditions and elevated noise levels

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.