Inside Sales Representative at AUTEC – Statesville, North Carolina

About the Role

We’re looking for a customer-focused, detail-driven Inside Sales Representative to support our growing chemical, parts, and equipment sales operations. In this role, you’ll work directly with customers, field sales reps, and internal teams to ensure a responsive, informed, and positive sales experience across all brands.

If you enjoy building relationships, solving problems, and thriving in a fast-paced environment — while helping customers get exactly what they need — this role offers the perfect blend of teamwork, communication, and technical learning.

What You’ll Do

• Respond to customer inquiries by phone and email regarding parts, equipment, and chemistry
• Proactively prospect new accounts through outbound calls and targeted outreach
• Follow up on trade show leads, online inquiries, and dormant accounts
• Prepare quotes, enter sales orders, and track order status from start to finish
• Maintain strong product knowledge to provide accurate and helpful technical guidance
• Support field sales reps with pricing, documentation, research, and customer information
• Work closely with purchasing and logistics teams to confirm inventory and shipping timelines
• Keep CRM records (Salesforce or similar) accurate and up to date
• Resolve customer challenges with professionalism, urgency, and effective communication
• Recommend process improvements to strengthen our customer experience and internal workflows

Required Skills & Qualifications

• High school diploma required; associate or bachelor’s degree preferred
• Experience in inside sales, customer service, order entry, or lead generation
• Industrial, manufacturing, automotive, or equipment-based industry experience a plus
• Strong written and verbal communication skills
• Confidence with outbound calling and speaking to new or unfamiliar customers
• Technical aptitude and ability to learn detailed product features quickly
• Proficiency in Microsoft Office and CRM/order management systems (Salesforce or similar)
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Who We Are

At AUTEC Car Wash Systems, PHYZIX Chemistry, and Peak Wash Solutions, we deliver the full car wash experience — equipment, chemistry, and service — powered by three brands that work together every day.

• AUTEC builds the heart of the wash: precision-engineered, American-made rollover systems known for reliability.
• PHYZIX Chemistry fuels the science: advanced cleaning and protection chemistry that elevates wash results.
• Peak Wash Solutions ensures performance: expert service, field support, and backroom solutions that help operators thrive.

Across all three brands, our people make the difference. We’re builders, problem-solvers, and innovators who value teamwork, integrity, energy, and a good sense of humor along the way.