SRS Chargeback Analyst at Accertify, Inc. – Gurugram

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to #MoveAtTheSpeedOfRight.

Be in the driver’s seat of your career as a Chargeback Analyst with the industry leader- and build a career you can trust.

As a Chargeback Analyst, you will help facilitate Accertify’s overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for Clients across all industries.
Essential Duties and Responsibilities:

Performs manual review of queued transactions to determine the likelihood of fraudPrioritizes work to meet and exceed deadlinesIndependently resolves problems that require in-depth investigation and/or researchConstantly communicates fraud trends and shares best practices with peers and leadersMaintains professional persistence when reviewing transactions or speaking with customers Develop Client-specific expertise to further support a model-first visionUtilizes fraud platform features to build upon initial familiarity with Client risk profilesWorks well with a team of industry experts to monitor real-time fraud decisioning software Thoroughly researches transaction risk utilizing both new and existing toolsReports platform issues as they arise and proactively identifies potential impacts to ClientsMaintains adherence to regulatory, operational, and compliance standards

Skills & Qualifications:

Bachelor’s Degree required0-3 years of experience preferredStrong desire to build a career in the fraud or Chargeback industryPrevious e-commerce fraud prevention, investigation, or similar experience preferred but not requiredFine-tuned organizational, analytical, and critical thinking skills are strongly desiredExceptional problem-solving skillsDisplays confidence in making decisions independentlyMust be able to work in a fast-paced, ever-changing environmentStrong internet research skills with the ability to navigate multiple systems at onceDemonstrated experience and/or strong working knowledge of Microsoft Office SuiteMust be able to work morning, afternoon, and evening shifts, including non-business hours, overnights, weekends, and holidaysFluency in both spoken and written Spanish is required. Candidates must be able to engage in clear, professional conversations and comprehend complex written material.

Additional Details:

For the first six months, each workday will be entirely onsite in the office, with the position becoming hybrid (three days in the office, two days working from home) following the three-month point. Accertify reserves the right to convert any positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.

Why Join Accertify: 

At Accertify, we offer more than just a paycheck. Explore our global benefits designed to support your well-being, professional growth, and work-life balance—wherever you are. 

Comprehensive Health Coverage: Access medical, dental, and vision benefits that support your unique health needs, with options that vary by region to ensure localized support.  Generous Time Off: Enjoy paid time off, holidays, and personal days to relax, recharge, and spend time on what matters most.  Financial Wellness: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.  Professional Growth: Take advantage of training, learning opportunities, and career development programs designed to help you grow within the company.  Wellness Support: Prioritize your health with access to mental health resources, wellness programs, and regional fitness or lifestyle perks.  Family-Friendly Benefits: Balance work and home life with parental leave benefits and flexible work arrangements.  Perks and Extras: Enjoy additional offerings, including commuter support, volunteer opportunities, recognition programs, and more, tailored to each of our global locations.