SALES SUPPORT SPECIALIST at Applied Motion Products, Inc. – Morgan Hill, California

The Sales Support Specialist works with sales management, engineering, and operations to provide analysis on pricing strategy, optimize sales processes, maintain CRM system data and generate marketing and sales performance reports.

• Responding to customer pricing requests, supplier surveys and compliance information.
• Performing account maintenance in Salesforce CRM, ensuring accuracy of customer data.
• Managing the price book, including updates as new products are introduced and verifying accuracy.
• Custom product bottom-up pricing calculations
• Customer pricing and margin analysis
• Creating reports for tracking sales and marketing performance.
• Creating and setting up new or potential customers in Salesforce.
• Other duties as assigned.

Work Experience:

At least one year of experience in a customer service role. Three to five years’ tech industry experience preferred.

• Technical Skills:

Experience with ERP management software, experience with SAP and Salesforce is required. Proficiency with Microsoft Office, experience working with large datasets in MS Excel is required. Excellent phone skills and etiquette. Attention to detail is extremely important.

• Qualifications (Education, Degrees, Certifications):

High School Diploma required, AA or higher degree preferred. Training in the use of Salesforce CRM and SAP or direct experience required.

WORK CONDITIONS:

Work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.

ENVIRONMENT:

• Approximately 80% of the time performing job duties is spent indoors, within a standard engineering or office environment.
• Approximately 80% of the time is spent on the computer.
• Approximately 60% of the time is spent interacting with staff and colleagues.
• Noise level in the work environment is usually moderate.
• The temperature of the work environment is moderate and ranges from 65 – 80 degrees.

PHYSICAL DEMANDS:

• Occasionally (20%): reach above shoulders, lift 25 lbs.
• Frequently (30-40%): bend, twist, push, pull, climb, squat, crawl, kneel, sit, reach with hands and arms; stand and walk; grasp with hands and fingers
• Continuously (50-70%): use hands to finger, handle or feel objects, tools, or controls; see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; computer, calculator, telephone; and lift (up to 10 lbs.).

TRAVEL:

• This job requires negligible travel (5%).