Human Resources Manager at Xodus Travel Services Inc. – Windsor, Ontario

Who we are

Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world. Be a part of the solution.

About the role

We are seeking an experienced and hands-on HR Manager to join our team on an 18-month contract. Reporting to the CFO, this role will serve as a trusted advisor to leaders and employees, supporting day-to-day HR operations while ensuring consistency, compliance, and a positive employee experience.

What you'll do

Employee Relations & Leader Support

• Act as the primary point of contact for employee relations matters, providing guidance and resolution support to leaders and employees
• Manage disciplinary actions, investigations, and performance-related issues in accordance with company policies and employment legislation
• Support employee terminations, ensuring a fair, consistent, and legally compliant process
• Conduct exit interviews and analyze trends to support retention and engagement initiatives
• Support promotion processes, ensuring appropriate documentation, equity, and alignment with internal frameworks
• Assist with the performance review process, including timelines, leadership coaching, and documentation
• Establish and maintain relationships with leaders to provide proactive HR guidance and support

HR Operations & Compliance

• Ensure HR practices comply with employment law and internal policies
• Manage employee accommodations in alignment with legislative requirements
• Oversee and administer leaves of absence, including medical, parental, and statutory leaves
• Monitor and manage the HR inbox, responding to employee inquiries in a timely and professional manner
• Coordinate, track, and support completion of mandatory HR and compliance training

Compensation & Pay Equity

• Contribute to the assessment and maintenance of the organization’s pay equity scale
• Partner with leadership to ensure compensation-related decisions align with internal equity and policy guidelines

Corporate Communications & Team Oversight

• Lead and manage internal corporate communications, ensuring clear, consistent, and timely messaging across the organization
• Partner with leadership to develop and deliver employee communications related to organizational updates, policies, and key initiatives
• Provide oversight, coaching, and direction to the HR Administrator and Talent Acquisition Manager
• Ensure alignment and collaboration across HR functions, including administration, recruitment, and employee experience
• Review workflows and processes to ensure efficiency, consistency, and a high standard of service delivery within the HR team

The skills you bring

• 3+ years of experience in Human Resources
• A professional designation in the field of Human Resources is strongly preferred (ex. CHRP)
• Extensive working knowledge of provincial and federal employment legislation
• Proven experience managing employee relations matters with discretion and professionalism
• Excellent communication, organizational, and stakeholder management skills

What’s in it for you

• Competitive salary, health, and dental benefits
• Flexible work hours
• 3 weeks vacation to start
• Paid sick time
• Career learning and development support
• A supportive and collaborative work environment

What's important to us

• Proactive and take initiative: We want people who can anticipate challenges and opportunities, act with a sense of urgency, and take ownership of their work and outcomes.
• Creative and innovative in solving problems: We want people who can think outside the box, generate novel ideas, and find effective solutions to complex and dynamic problems.
• Understand and exceed client and consumer expectations: We want people who can listen to and empathize with our clients and consumers, deliver high-quality products and services, and seek continuous feedback and improvement.
• Team player: We want people who can collaborate and communicate well with others, respect diversity and inclusion, and contribute to a positive and supportive work environment.

Xodus Travel Services Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at talent@xodus.ca. Our Talent Acquisition team reviews all applications and a hiring manager always makes the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.