Staffing Manager - Amarillo, TX in AMARILLO, Texas at Happy to Help Caregiving

About Happy to Help Caregiving
Happy to Help Caregiving provides non-medical in-home care to clients who need support, consistency, and companionship. Our mission is to surround clients with compassionate caregivers who live the “Happy to Help” mindset.
Reliable care starts with reliable staffing. The Staffing Manager plays a key role in keeping schedules stable, supporting caregivers, and helping clients and families feel informed, respected, and cared for.

The Role
We are hiring a Staffing Manager to help manage caregiver schedules, fill open shifts, support caregiver communication, and coordinate day-to-day staffing needs. This role is ideal for someone who is organized, calm under pressure, comfortable on the phone, and able to balance urgency with professionalism.
A strong candidate may come from home care, healthcare administration, staffing, scheduling, recruiting, customer service, operations coordination, or another fast-paced service environment. Direct home care experience is helpful, but many parts of this role can be trained for the right candidate with strong communication, judgment, accountability, and follow-through.

What You Will Do - Scheduling and Coordination

• Match caregivers to clients based on skills, availability, personality fit, preferences, and client needs.
• Maintain accurate caregiver and client schedules in the company scheduling system.
• Fill open shifts, manage call-offs, and respond quickly to schedule changes.
• Help maintain continuity of care by communicating changes clearly and promptly.
• Track caregiver availability, attendance, and schedule updates.

Caregiver Support and Accountability

• Communicate regularly with caregivers to support reliability, engagement, and retention.
• Provide clear feedback, coaching, recognition, and follow-up.
• Address attendance or performance concerns in a professional and fair manner.
• Help caregivers understand expectations while maintaining a positive, team-focused culture.

Client and Family Communication

• Communicate with clients and families professionally when schedules or caregiver assignments change.
• Listen to concerns, provide clear updates, and help resolve staffing-related issues.
• Ensure clients, families, and caregivers feel heard, respected, and supported.

Documentation and Follow-Through

• Document schedule changes, service exceptions, caregiver communication, and follow-up items as required.
• Keep communication systems organized and up to date.
• Partner with leadership, recruiting, and office team members to support staffing needs.

On-Call Participation

• Participate in a scheduled on-call rotation for urgent scheduling or client concerns.
• This role is not required to physically cover caregiver shifts.

What We Are Looking For

• Strong organization and follow-through in a fast-moving environment.
• Calm, professional communication by phone, text, and email.
• Ability to prioritize urgent issues while keeping track of details.
• Comfort working with scheduling software, spreadsheets, online systems, and communication tools.
• Ability to support caregivers while also holding them accountable.
• Sound judgment when handling client, family, caregiver, or schedule concerns.
• Willingness to learn, receive feedback, and grow into the role.
• Experience in staffing, scheduling, recruiting, healthcare administration, home care, operations, call center work, or high-volume customer service is helpful.

Requirements

• Full-time availability for an office-based role.
• Ability to participate in a scheduled on-call rotation.
• Valid driver’s license.
• Ability to meet company hiring requirements, including required employment documentation and background-check process.
• Professional communication skills and ability to maintain confidentiality.

Compensation and Benefits
Compensation will be based on the approved Staffing Manager pay band in Rippling for the applicable location.
Benefits may include health, dental, vision, and paid time off, depending on eligibility and location.

Hiring Process
The hiring process may include application review, a structured interview, a written staffing assessment, reference checks, and completion of company hiring requirements.
Equal Employment Opportunity and Accommodation Statement
Happy to Help Caregiving is an equal opportunity employer. We consider qualified applicants without regard to protected status under applicable law. Applicants who need a reasonable accommodation for the application or interview process may request assistance through the company contact listed in the job posting.

Closing
If you enjoy solving problems, supporting people, and keeping schedules organized in a meaningful care environment, we encourage you to apply.