BDC Agent -Elmhurst CDJR in ELMHURST, Illinois at Elmhurst Chrysler Dodge Jeep Ram

$48K to $84K a year. High volume of leads. Real path to management.

Elmhurst CDJR is one of the fastest growing dealerships in Chicagoland, and we have the kind of problem most stores wish they had. Too many leads, not enough people to work them. Get in now while the group is still young, the team is still being built, and the ladder up is still short. The people who join winning teams early are the ones running departments five years from now.

The Opportunity

The leads are here. Internet, phone, chat, third party, all of it. The phones ring, the CRM fills up, and we need closers on the other end. If you're coming from a dead store where you're fighting over scraps to make a paycheck, this is the opposite of that.

The Pay

Our agents out earn most BDC reps in Chicagoland because we pay on what matters.

• Appointments set
• Appointments shown
• Units delivered

Top performers hit the upper end of that $48K to $84K range and keep climbing.

The Culture

Two minute response standard. A lead hits the system, we're on it inside two minutes. Every time.

Appointment culture, not call center culture. Set it, confirm it, show it, sell it. That's the rhythm.

Unreasonable hospitality. Every guest, every call, every text. We want customers who drive past three other dealerships because of how you treated them on the phone.

Real work life balance. A schedule that lets you have a life outside this building.

Leadership that actually leads. Managers who coach you toward your goals and back you up on tough calls. Not executives managing through a spreadsheet from a corner office.

A safe, professional environment. Toxic behavior is not permitted here. No yelling, no backstabbing, no dealership drama. You'll be respected and you'll be safe.

Strong benefits. Health, dental, vision, 401(k), PTO.

A clear path up. Today's top BDC agent becomes tomorrow's BDC Manager, Internet Director, or Sales Manager. We promote from within and we're growing fast enough that the seats keep opening.

What You'll Do

• Work a high volume of inbound and outbound leads across internet, phone, chat, and follow up
• Respond to every lead in two minutes or less
• Set, confirm, and reconfirm appointments and get people through the door
• Handle unsold showroom follow up and the long term pipeline
• Work DriveCentric the right way with every note, task, and follow up logged
• Hit your daily targets without anyone chasing you to do it

Who We Want to Hear From

If your current store is dead and the phones aren't ringing, talk to us. You shouldn't have to fight for leads to make a living. If your current store is toxic and you dread walking in the door, especially talk to us. You shouldn't have to choose between a paycheck and a healthy workplace. We want people who:

• Move fast, because we move fast
• Have initiative and don't need a babysitter
• Love getting customers in the door
• Can hold a real conversation and build rapport without leaning on a script

Who We Don't Want to Hear From

• Clock watchers. The phone rings, you answer it. If you need someone telling you what to do every twenty minutes, this isn't going to work.
• Job hoppers. A new store every eight months on your resume saves us both the conversation.
• Divas and drama. Ego stays in the parking lot. We win as a team.

What You'll Need

• BDC, call center, internet sales, or dealership experience preferred. If you can sell, communicate, and grind, we'll train the rest.
• Comfortable on the phone with high call volume
• Strong written communication for email and text follow up
• CRM experience is a plus but not required. We run DriveCentric and we'll train you on it.
• Bilingual English and Spanish is a plus but not required
• Clean background and standard pre employment screening

Elmhurst CDJR — Elmhurst, IL Equal Opportunity Employer