RECEPTIONIST in Salida, Colorado at High Country Bank

Department/Location: Frontline Operations/Salida, CO (On-Site Only)

Primary Supervisor: Chaffee County Market President

Secondary Supervisor(s): Chief Operating Officer

FLSA Classification: Non-Exempt

Salary Grade: $19 - $27 hourly

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Professionally greet and direct Bank customers, answer calls on a multi-phone line

system. Provide efficient quality customer service as initial contact with the public in the lobby. Promote Quality Service Standards set by Bank. This is NOT a supervisory role.

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• Answer the phone before second ring and direct calls to the appropriate department or person.

• Greet and direct customers in the lobby.

• Process incoming and outgoing mail.

• Process incoming and outgoing interoffice mail.

• Finalize and mail accounts payable checks as needed.

• Check HCBC stock on the internet, notify the branches of changes and change Stock Board when necessary.

• Make copies and distribute reports as needed for all departments.

• Maintain lobby area and workstation for coffee, supplies and neatness.

• Assist management with coordinating special events.

• Fill all copy machines and fax machines with paper before leaving at the end of the day.

• Follow through and effectively apply Rules & Regulations, Policy & Procedures.

• Understand and navigate Bank operating systems and core software such as CSI Nupoint, the Intranet, and the Company Website.

• Keep all work areas clean and orderly.

• Organize, maintain and/or order supplies for all employees and management.

• Support management positively with respect to sales and service programs; be a leader in sales and service.

• Professionally refer customers to other departments seeking loan services, investments, real estate loans, mortgage loans, or other service provided through the organization.

• Other duties as assigned.

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• Ensure Compliance with all internal controls and established policies and procedures.

• Ensure and understand Teller compliance requirements of Bank Secrecy Act (BSA)/Office of Foreign Assets Control Regulations (OFAC); Reporting of Currency Transactions (CTR); Reporting of Suspicious Activity (SAR); Monetary Instrument Log/Customer Identification/Customer Due Diligence (CDD); Anti Money Laundering Regulations; Identity Theft Prevention; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); and Deposit Regulations (Reg CC, E, P).

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• Excellent verbal and written communication skills.

• Excellent math skills.

• Trustworthiness and the ability to act with integrity.

• Excellent customer service and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• High level of integrity and confidentiality.

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• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Comfortable using industry-specific software or tools.

• Familiarity with standard office equipment (phones, copiers, scanners)

• Ability to learn and apply new technologies or systems quickly.

Education and Experience:

• High school diploma or equivalent is required.

• Previous experience working directly with the public is preferred.

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• Must be able to lift up to 50 pounds at times.

• Ability to sit or stand for extended periods.

• Must maintain professional appearance and dress code standards.

• Willingness to work flexible hours, including evenings or weekends, if required.

• Reliable transportation (if travel or multi-location coverage is necessary).

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This position operates in a professional office environment and requires interaction with customers, staff, and leadership. The role may require occasional extended hours and weekend availability, particularly during staffing shortages or peak periods.

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• Paid time Off

• Sick Time Off

• Medical, Dental, and Vision

• $35,000 Employer Paid Life Insurance Policy

• Voluntary Life, STD, LTD, and other supplemental benefit options.

• Flexible Spending Account (FSA), Health Savings Account (HSA) Must Enroll into Medical Plan for Eligibility.

• 401k

• Employee Stock Ownership Plan

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Qualifications: Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment.

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Affirmative Action Program / Equal Opportunity Statement: It is the policy of High Country Bank not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter

referred collectively as "protected veterans." It is also the policy of High Country Bank to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Furthermore, the company will provide qualified applicants and employees who request an accommodation due to a disability with reasonable accommodations, as required by law.

High Country Bank prohibits harassment of employees and applicants because they are individuals with disabilities or protected veterans. High Country Bank also prohibits retaliation against employees and applicants for filing a complaint, opposing any discriminatory act or practice, assisting or participating in any manner in a review, investigation, or hearing or otherwise seeking to obtain their legal rights under any Federal, State, or local EEO law requiring equal employment opportunity for individuals with disabilities and protected veterans. Prohibited retaliation includes, but is not limited to, harassment, intimidation, threats, coercion or other adverse actions that might dissuade someone from asserting their rights.

As CEO of High Country Bank, I am committed to the principles of affirmative action and equal employment opportunity. In order to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company, Mercedes Jones has been assigned Vice President of Human Resources duties for High Country Bank. One of the Vice President of Human Resources' duties will be to establish and maintain an internal audit and reporting system to allow for effective measurement of High Country Bank's programs.

In furtherance of High Country Bank's policy regarding affirmative action and equal employment opportunity, High Country Bank has developed a written Affirmative Action Program (AAP) which sets forth the policies, practices and procedures that High Country Bank is committed to in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and qualified protected veterans is accomplished. This AAP is available for inspection by any employee or applicant for employment upon request between 9:00am - 5:00pm at the Human Resources department. Any questions should be directed to me, your supervisor, or Mercedes Jones, Vice President of Human Resources.

Nicole Stotler CEO

High Country Bank July 1, 2025