Registration Specialist in Batesville, Indiana at revology

About Revology

Revology is a technology-enabled healthcare revenue cycle management (RCM) firm providing outsourced services to hospitals, health systems, and physician groups. Our tech smart-from-the-start strategy enables us to break through conventional barriers and empower each revologist to drive a higher standard of revenue cycle performance. This is possible because we spend our lives in the sweet spot where smart tech and good humans reach their highest potential and maximize outcomes.

At Revology, we are committed to stewarding and empowering an inclusive environment within our company and our communities. While we believe in “culture” - we don’t believe in “culture fit”. We encourage every single revologist to bring their unique perspective, lived experience and authentic selves to the table. revology is an equal opportunity employer and we encourage everyone to apply for our available positions - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community.

Role: Registration Specialist

Location: On-Site; Batesville, Indiana

Travel: No travel required

Classification: Hourly, Non-Exempt

Reports to: Patient Access Leadership

Salary Range: Commensurate with experience

About the role

The Registration Specialist is responsible for ensuring accurate and efficient patient registration across all points of service. This includes obtaining complete demographic and insurance information, verifying coverage, collecting required payments, and delivering exceptional customer service. The Registration Specialist plays a critical role in supporting a high-performing revenue cycle by enabling timely, accurate billing and contributing to a positive and seamless patient experience.

Responsibilities

• Greet patients professionally and complete accurate registration for inpatient, outpatient, emergency and ancillary services.
• Collect and verify patient demographics, insurance details, consent forms, and required identification.
• Ensure all information is entered accurately into the Electronic Health Record (EHR) and patient accounting systems.
• Verify eligibility and benefits through payer portals, clearinghouse, or real-time systems.

• Confirm referral and authorization requirements; notify clinical teams of missing or incomplete authorizations.
• Communicate coverage issues or discrepancies to patients and escalate as appropriate; refer patients to financial counseling when additional assistance or screening is needed.
• Collect required payments prior to service following departmental and organizational policies.
• Ensure all registration activities comply with HIPAA, EMTALA, CMS and organizational policies.
• Collaborate with clinical departments to support patient flow and minimize delays; escort patients to appropriate departments when indicated or advised.
• Keep patients/visitors apprised of patient status and any delays; ensure a tidy waiting area for patients and guests.
• Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality.
• Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

The statements stated in this job description reflect the general duties as necessary to describe the basic function, essential job duties/responsibilities, job requirements, physical requirements and working conditions typically required, and should not be considered an all-inclusive listing of the job. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Requirements

• 2+ years of experience in healthcare admissions, patient access, customer service or medical office setting preferred.
• Ability to work effectively with patients, providers, and team members in a professional and caring manner; strong customer service and communication skills.

• Excellent attention to detail and ability to follow established procedures.
• High school diploma or equivalent required; bachelor’s degree or equivalent experience preferred.
• An aptitude for problem-solving, patience and flexibility while working in the complex industry of healthcare revenue cycle.
• Ability to comfortably navigate a technology-focused setup to efficiently complete assigned work (multiple monitors + several applications open simultaneously).

remote work requirements

Internet capability must be a high-speed internet connection of 40Mbps speeds or greater..

physical requirements

Must be able to perform physical activities, such as, but not limited to: moving or handling (lifting, pushing, pulling and reaching overhead) office equipment and supplies weighing 1 to 25 lbs. unassisted. Frequently required to sit for extended periods during the workday. Manual dexterity and visual acuity required. Must be able to communicate effectively on the telephone and in person.

working conditions

Work will generally be performed indoors in an office environment. Must maintain a professional appearance and manner.

employment eligibility

Candidates must be legally authorized to work in the United States without sponsorship.