Care Coordinator - Housing Support Services at Wisconsin Community Services – Milwaukee, Wisconsin

Position Summary:

The Housing Supportive Services Care Coordinator provides care coordination, program development, and building oversight for individuals residing at a supportive housing site in collaboration with the Milwaukee County Housing Division and Property Management Company Cardinal Capital and/ Team Management.

Essential Duties and Responsibilities

• Welcome new referrals and complete intake process, including all required documentation.
• Meet regularly with individuals for scheduled and requested check-ins to support identified needs.
• Assist individuals in developing Personal Recovery Crisis Prevention Plans and Individualized Service Plans in their own words.
• Conduct wellness checks and meaningful interactions; act as a positive role model.
• Provide medication reminders as needed.
• Utilize Motivational Interviewing, trauma-informed care, and strength-based recovery approaches to promote engagement and recovery.
• Coordinate care with the individuals care team.
• Collaborate with Peer Support Specialists to meet individualized needs.
• Schedule and participate in recovery-focused team meetings and crisis staffings to address changes in symptoms or behaviors.
• Maintain strong working relationships with Milwaukee County, Cardinal Capital, Team Management and other community-based providers.
• Schedule and participate in monthly staffings with key stakeholders to review progress and planning.
• Develop and implement recovery-focused activity schedules for the site.
• Create and manage staff and Peer Specialist schedules to ensure appropriate coverage and adherence to programming.
• Facilitate educational and skill-building groups based on participant needs.
• Monitor building maintenance needs, submit reports within 24 hours, and follow up to ensure completion.
• Maintain accurate documentation of residence contacts, incidents, and services in hard and electronic files.
• Ensure cares files comply with agency policy, government regulations, and applicable codes.
• Report incidents promptly and notify On-Call Supervisor in case of emergencies.

Other Duties and Responsibilities:

• Other job-related duties as may be necessary to carry out the responsibilities of the position.