Poker Shift Manager at Granite State Gaming & Hospitality, LLC – Rochester, New Hampshire

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You'll Expect

As a Poker Shift Manager, you'll oversee poker operations during assigned shifts, ensuring games run smoothly, guests are welcomed and assisted, and the poker environment is safe, secure, and enjoyable. You’ll supervise team members, support game integrity, and deliver top-tier customer service.

What You'll Do

Supervise poker games and floor operations during shiftsGreet and seat guests, ensuring a friendly and professional experienceOpen/close games and manage poker room flowAssist with resolving guest or team member issues and escalate as neededHandle chip exchanges and ensure dealers have the tools they needTrain, coach, and assess poker staff; provide feedback to foster improvementMaintain compliance with policies, procedures, and internal controlsSupport documentation, reporting, and administrative tasksStep in to deal games when necessary

What You'll Bring

Strong leadership, communication, and problem-solving skillsExcellent customer service and multitasking abilitiesStrong math skills to calculate odds, payouts, and game resultsExperience as a poker dealer (minimum 3 years preferred)Familiarity with Poker Atlas and casino game operations is a plus

What We Require

Gaming license requiredExposure to secondhand smoke and loud environments may occurPhysical mobility; must be able to lift up to 25 lbs. and work extended hours if needed