Front Office Supervisor at GI Alliance – Austin, Texas

Front Office Supervisor
Job DetailsJob Location: TDDC Austin South - Austin, TX 78745
Position Type: Full Time
Job Shift: Day
Travel Percentage: Negligible
Education Level: 2 Year Degree
Job Category: Health Care

Description

Description

Austin Gastro is seeking an experienced Front Office Supervisor.

Duties of this position include, but are not limited to, the following:

Position purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities/Duties/Functions/Tasks:

Provide daily guidance and direction to team

Serve as first response for employee issues/disputes

Provide employee feedback, coaching, and counseling

Participates in annual employee performance reviews and deliver reviews to employees

Attend management meetings, when requested

Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.

Schedule patient appointments and procedures according to established policies and procedures.

Check-in patients upon arrival at the office as well as check-out upon departure.

Obtain accurate information from patients and ensure all registration forms are complete.

Collect patient and insurance payments and reconcile charges on a daily basis.

Verify account balances. Provide information to patients regarding unpaid balances.

File records in appropriate sections of patient charts in EMR.

Prepare patient charts in advance and scan documents into charts in EMR.

Maintain files and records in a confidential manner.

Maintain organization and efficiency of front office, including office supply inventory.

Maintain patient confidentiality.

Perform other related duties as directed or assigned.

Qualifications

Qualifications

Qualifications
Education: High school diploma or GED required; post-secondary education diploma preferred

Experience: Minimum of four (4) years of experience in a medical office, front office or scheduling experience required. Minimum of two (2) years of team lead or supervisory experience required

Performance Requirements:

Knowledge of clinic policies and procedures.

Knowledge of computer programs and applications.

Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

Skill in operating office equipment

Skill in handling paperwork/filing adequately.

Skill in handling incoming phone calls and triaging appropriately.

Skill in written and verbal communication.

Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.

Ability to sort and file materials correctly by alphabetic or numeric systems.

Ability to flexibly respond to changing demands.

Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran