Personal Banker II at Choice Bank – Bismarck, North Dakota

The Personal Banker II (PB) is responsible for building customer advocacy through trusted financial guidance by opening and servicing consumer deposit and loan activities, business deposits; assisting as an extension and support for business, and ag deposit and Cash Management services; referring or partnering with other location team members, departments and community organizations to strengthen or uncover new relationships opportunities. Meeting regulatory requirements and loss management (mitigating losses) and embracing and advocate processes, procedures, systems.

Responsibilities

Consumer Banking

• Consumer loan and deposit products
• Business/Ag deposit products
• Cash Management services
• Client Services- transactions, etc.
• Prompt response to customer concerns- escalate issues as needed
• Proactive conversation and informed questions asking to uncover financial needs
• Accurate opening and maintenance of accounts
• Act as a liaison with sales teams to by providing expert service support of commercial and ag customers
• Recognize opportunities to refer clients for additional Choice Bank, Wealth, Benefit, and Insurance services.
• Act as a point of escalation for the Client Services team members
• Manage location reports- goals
• Expertise in products & services
• Gather required information and documents for products and services

Systems

• Ensuring customer data is up to date and accurate in applicable systems.
• Manage and monitor ongoing reports.
• Research, develop and implement efficient processes, procedures and workflows.
• Open new accounts, submit applications
• Cash Management- Onboard new customers, maintenance existing customers,

Regulatory Requirements

• Applying expert knowledge policies and procedures to minimize risk, including S.A.F.E. Mortgage Licensing Act of 2008 and related regulations to assist in taking applications for dwelling secured transactions.
• Stay up to date on applicable regulatory and compliance requirements that impact the products & services offered (I.e. HMDA, Patriot Act, Reg CC, OFAC, Verafin, etc.)
• Source of knowledge on consumer regulations for Client Services team members.
• Complete all internal and external training in a timely manner.

Relationships

• Supporting and providing Premier Experience, Service Recoveries and Rise Ups.
• Build and manage relationships with external and internal customers.
• Overall Organization Engagement, including but not limited to Coaching, Team Engagement, Volunteering, and Living our #PeopleFirst Culture.

Qualifications

• 2 to 6 years of related sales experience
• 4 to 8 years of banking experience
• 4-year degree or equivalent experience

Cultural Alignment

Choice is #PeopleFirst, banking second.

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

Disclosure

This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.

All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise.