CUSTOMER SERVICE REPRESENTATIVE in Austin, Texas at Brothers Produce Of Dallas Inc

Location: Austin, TX 78754
Job Type: Full-Time (40 hours/week)
Schedule: Open availability required (between 6:00 AM – 6:00 PM)
In-Person Role

We are looking for a bilingual (English/Spanish) Customer Service Representative to join our team. You’ll be the face of our company, helping customers with their needs, resolving issues, and ensuring a positive experience.

• Answer customer inquiries and suggest relevant products/services

• Verify and process online orders

• Open and maintain customer accounts

• Update and maintain accurate customer records

• Resolve product or service issues professionally and efficiently

• Process customer adjustments and maintain financial records

• Recommend products/services based on customer needs

• Check in drivers and assist with logistics

• Utilize company software and Microsoft Office tools (Word, Excel, PowerPoint, Outlook)

• Prepare reports and analyze customer data

• Support the team and contribute to a positive work environment

• Bilingual (English & Spanish) – Required

• Minimum 1 year of customer service experience

• Professional phone etiquette and strong communication skills

• Ability to multi-task and prioritize in a fast-paced environment

• Problem-solving skills and attention to detail

• Team player with a positive attitude and strong work ethic

• Proficient in Microsoft Office and company software

• Flexible and dependable

• 401(k)

• Health, Dental, and Vision Insurance

• Paid Time Off

If you're customer-focused, bilingual, and ready to grow with a supportive team — we’d love to hear from you!