Field Service Engineer, LCMS at LMSI, LLC dba Lighthouse Lab Services – Carrollton, Texas

Field Service Engineer, LCMS
Location: 70% travel - East Coast, Midwest, Texas
Compensation: $42-48/hour + benefits

Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.

Position Overview
We are seeking a Field Service Engineer, LCMS with over 5+ years of specialized expertise in Shimadzu repair experience and Sciex repair experience.

Key Responsibilities

• Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
• Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
• Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
• Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
• Coordinate and provide offsite and onsite installations of equipment.
• Document service calls accurately in the CRM system
• Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
• Coordinate with and advise on vendors providing services for instrumentation.
• Maintain appropriate inventory of parts and tools to support efficient service delivery.
• Leading the tracking and completion of projects as directed.
• Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
• This position will require overnight travel with travel up to 70% of the time and requires a valid driver's license.

• Hourly rate: $40-44/hour
• Medical, Vision, and Dental insurance
• 15 days Paid Time Off to start (vacation and sick days)
• 10 Paid Holidays
• 401(k) retirement plan with up to 4% Company match
• Company-paid Life + AD&D, Short- and Long-Term Disability
• Paid Volunteer Time Off
• Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact hrsupport@lighthouselabservices.com for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com