Community Health Program Coordinator at Houston Food Bank – Houston, Texas

POSITION SUMMARY:

The Community Health Program Coordinator is responsible for furthering the mission of Houston Food Bank by providing programmatic and operational coordination for the Community Health initiatives, including food ordering, partner compliance, and onsite distribution models. This position serves as a key liaison between internal and external stakeholders, ensuring that Food for Change programs operate smoothly, equitably, and in alignment with nutrition standards and partner expectations. This position also supports translating learnings from past, current, and future research into practical improvements to ordering, distribution, referrals, and partner support. This position plays an important role in helping Community Health programs continuously refine and adapt to better meet the needs of the neighbors.

Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

ESSENTIAL JOB FUNCTIONS:

1. Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
2. Creates, improves, and implements process flows to ensure smooth distribution for Food for Change partners.
3. Ensures all Food for Change distribution models go smoothly by acting as a liaison between internal and external stakeholders to align ordering with program needs, redemption patterns, and partner capacity.
4. Coordinates the onboarding and training for onsite distribution models for Food for Change partners.
5. Develops and provides training and educational opportunities, including best practices for partners in various areas (i.e., order optimization, quality assurance and compliance, food safety, client intake systems, and volunteer management).
6. Identifies and secures nutritious and culturally responsive foods for Food for Change partners in alignment with Houston Food Bank (HFB) distribution strategies.
7. Performs site visits for training and compliance purposes for onsite distribution models for Food for Change partners, including but not limited to documenting findings, follow-up corrective actions, and coordinating support to bring the site back into compliance, as needed.
8. Serves as an operational support contact for Community Health research and evaluation projects by assisting with site readiness and helping align research activities with day-to-day program workflow.
9. Translates research findings and insights into practical operational recommendations and shares learning with the Community Health team to support continuous improvement.
10. Assists with the expansion of pantry-network redemption sites for Food for Change partners.
11. Identifies community partners to increase equity in areas with limited access to food and other resources and works cross-departmentally to develop short- and long-term solutions.
12. Attends and actively participates in relevant community partnership groups and meetings.
13. Represents HFB in a variety of settings and conducts presentations at community events and meetings, as needed.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

Education/Experience:

• Associate degree from an accredited college or university. Bachelor’s degree preferred.
• 1-2 years of community-related experience (i.e., healthcare partnerships, food access, or social services).
• Bilingual English/Spanish preferred.

Certificates, Licenses, and Registrations:

• Must have reliable transportation, a valid driver’s license, and insurance.

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

• Proficiency in Microsoft Word, Excel, and Outlook; Knowledge of CRM systems.
• Ability to work with a diverse population, including the public.
• Ability to maintain records of materials, supplies, time, and work performed.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to translate complex findings into practical solutions.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the jobholder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Action-Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the Fly / Perseverance / Self-development / Listening / Peer Relationships / Integrity and Trust / Functional/Technical Skills

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and often access, input, and retrieve information from the computer and other office productivity devices. The employee must regularly move about the facility, use hands, wrists, and fingers to grip, type, and write. The employee must frequently lift 30 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The employee must frequently travel to other sites for business.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed at various sites, the employee is frequently exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions. The employee will be exposed to loud noise levels (e.g., horns, fans) throughout the day at different sites.

TRAVEL REQUIRED:

Travel is required for this position (up to 75% of the time and on a domestic basis within our 18-county service area).

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.