Learning & Development Business Partner at Long John Silver's – LOUISVILLE, Kentucky

Why Join Long John Silver’s?

Long John Silver’s is an iconic American brand with decades of history—and we’re in the middle of an exciting and highly successful brand turnaround. This is a unique opportunity to join at a pivotal moment where innovation, creativity, and fresh thinking are not only welcomed but expected.

As our Learning & Development Business Partner, you won’t just maintain training—you’ll help redefine how we develop our teams across both company-owned and franchise restaurants. Your work will have a direct and visible impact on restaurant performance, team engagement, and the future of the brand.

• Be part of a recognized brand undergoing meaningful transformation and growth
• Enjoy a high level of creative ownership and influence in shaping training strategy and content
• Work in a fast-moving, feedback-driven environment where ideas can quickly come to life
• Partner closely with operations and leadership to make a real, measurable impact in the field
• Help build the foundation for the next generation of training at Long John Silver’s

Come join our Pirate Crew!

Instructional Design & Content Development

• Design and develop engaging training programs across multiple modalities, including:
  • eLearning (Articulate Storyline or similar tools)
  • Instructor-Led Training (ILT)
  • Video-based learning and microlearning content
  • Job aids, guides, handbooks, and operational manuals
• Create visually compelling learning materials using tools such as Canva and Adobe Creative Suite
• Script, storyboard, and produce training videos to support operational procedures and learning initiatives
• Edit video content (cutting, captions, voiceover sync, basic motion graphics) for use in eLearning, LMS platforms, and training workshops
• Translate complex operational processes into clear, concise, and actionable training content
• Maintain consistency in brand voice and operational standards across all materials

Training Delivery & Facilitation

• Facilitate in-person and/or virtual training sessions (preferred/bonus)
• Support the rollout of new initiatives, tools, and operational procedures through effective training strategies
• Partner with field leaders to ensure training is practical, scalable, and impactful

Collaboration & Stakeholder Engagement

• Work closely with SMEs, Operations, and cross-functional partners to gather insights and validate content
• Build strong relationships with the Operating Company and Franchisee stakeholders
• Actively incorporate feedback into iterative design cycles to continuously improve training effectiveness

Field Engagement & Continuous Improvement

• Travel to restaurant locations to observe operations, assess training needs, and capture real-world content (including video footage where applicable) up to 15%
• Identify gaps in training and recommend improvements based on field insights
• Evaluate training effectiveness and adjust content based on performance data and feedback

• 2–5+ years of experience in Learning & Development, Training, or Instructional Design
• Experience developing eLearning using tools such as Articulate Storyline (or similar)
• Experience creating and editing training videos (e.g., Adobe Premiere Pro, After Effects, Camtasia, or similar tools)
• Strong visual design skills with tools like Canva and/or Adobe Creative Suite
• Experience creating printed materials such as job aids, manuals, and guides
• Strong written and verbal communication skills
• Proven ability to collaborate effectively with SMEs and stakeholders
• Highly open to feedback, with a growth mindset and comfort in iterative feedback loops
• Ability to manage multiple projects and meet deadlines in a fast-paced environment (Monday.com)
• Willingness to travel to restaurant locations as needed

Preferred:

• Experience in restaurant, retail, or hospitality environments
• Experience facilitating in-person training sessions
• Familiarity with franchise business models
• Knowledge of adult learning principles and instructional design methodologies (ADDIE, SAM, etc.)
• Basic experience with video shooting (lighting, framing, audio capture)

• A creative problem-solver who can turn operational complexity into simple, effective learning
• A collaborative partner who thrives on feedback and continuous improvement
• A self-starter who takes ownership of projects from concept through delivery
• Someone who is equally comfortable designing training, editing video, and being in the field observing operations

Long John Silver's is an Equal Opportunity Employer