Product Lead - Customer Solutions in Dallas, Texas at Auger

This role is equal parts supply chain operator and technical innovator. You've spent your career inside supply chain operations. You know what it's like to watch a forecast miss, a shipment get stuck, or an exception queue pile up faster than anyone can clear it. You've fixed these problems with judgment calls and a spreadsheet because the systems around you won't. You've sat through software demos and known, within minutes, that whatever they built would not survive contact with how your operation actually runs.

That gap is exactly what this role closes. As a Product Lead – Customer Solutions at Auger, you take everything you learned running a real operation and turn it into software that operators like you will actually trust and use. You're the person who decides what the product needs to do to be right for the operation it's going into, and you make sure it lands with the people who will depend on it every day.

Here's how the work reaches you: before a customer signs with Auger, we build them a working prototype to prove our ability to deliver on their use case. Once that customer signs a contract, the work becomes real, and that's where you take over. You turn that early prototype into a finished solution that their team can rely on daily, prove it works, and then define what Auger builds next to expand further into that account.

You work side by side with Auger’s Customer Solutions Architect who runs the day-to-day customer relationship. They own the relationship and the schedule; you own what the product does and why, and together you make sure the customer hears one consistent story. You're also the one in front of the customer whenever the conversation turns to the product itself: demoing what's been built, mapping workflows, listening to what is and isn't working for their operators, and turning that into what you build next. The customer should think of you as the person who owns the product they're getting, not someone relaying messages from an engineering team they never see.

This role belongs to someone who has actually run a supply chain operation, not studied one. You've been accountable when a plan didn't hold up or a shipment didn't show, and that experience means you know the difference between a product that looks good in a demo and one that survives daily use by real operators. Pair that with a bias for getting things shipped over getting stuck in planning, and the confidence to run a room of customer stakeholders who have seen plenty of vendors overpromise before.