SYSTEMS ENGINEER UPSTATE SC at Cantey Technology Consulting, LLC – Spartanburg , South Carolina

Cantey Technology is a leading MSP in the Spartanburg and Greenville area. We are growing with locations now in Charleston, Columbia, Greenville/Spartanburg, South Florida, and Roanoke, Virginia. We are looking for talented System Engineers to add to our team!

Cantey assists industries of all types: Medical, Insurance, Legal, Manufacturing, Education, and Hospitality are just some of the industries we support. This will provide you with an exciting environment to push your skills to the next level and give you a variety of work to keep the position and daily activities fresh, interesting, never boring. You will learn something new every week!

We lead and live by our core values throughout each role in the company and with each of our clients. We want those joining our team to understand the importance of each core value and strive to apply them to each customer.

Client First: Respond quickly and build trust by operating ethically.

Process Oriented: Always think about the next step in the process.

Eager to Learn & Grow: Pick up the ball and run with it. Try new things.

Positive Team Player: Work together to help clients and teammates.

Problem Solver: Find the root cause and fix it.

System Engineer Spartanburg/Greenville - Full Time - Exempt

The System Engineer role is critical to our daily operations and Tier 2/3 resolutions. +/- 80% of this role involves regular on-site appointments at multiple client locations in the Spartanburg/Greenville area. Cantey Technology strives to create a work environment that enhances your skills and technical ability, while also allowing for collaboration and professional growth within an ever-changing technology market.

Configure, maintain, troubleshoot operating systems, management tools and networking

Research, diagnose and resolve tier two level technical issues

Write and maintain detailed documentation

Collaborate with team members and clients to resolve technical issues with as little disruption as possible

Monitor, organize and manage ticket assignments

Communicate problems, progress and fixes to the Service Desk

Monitor and manage all high priority and critical tickets.

Work with vendors on multi-user issues.

Escalate and work with Tier 3, vCIOs and management as needed.

Provide high level customer service while working with clients both onsite and remote.

PTO: Years 1-4: 120 hours annually; year 5+: 160 hours annually

40 hours of rollover of PTO allowed per year

Year 7: 2 weeks sabbatical in addition to PTO

7 paid holidays

Competitive Health, Dental, and Vision insurance as well as expanded insurance options

401k Matching program

Mileage Reimbursement

Monthly cell phone/internet stipend

Monthly drawings for gift cards based on positive customer feedback

Tuition and training reimbursement

5+ years of experience in Microsoft Network and Server Technologies (2012, 2016, 2019, 2022 Active Directory)

Windows Remote Desktop Services or VDI maintenance, setup, configuration, policies

Microsoft Office 365 products and email services

Knowledge of Cisco or Cisco Meraki switching, routing, VPN

Managing, configuring, and setting up firewalls, switches, and other network equipment

Experience setting up and managing backup software

Experience with case (ticket) management software

Ability to configure and manage security products including Antivirus, Antispyware, and advanced email security tools

Virtualization (VMware, Hyper-V, AWS) is a plus

Experience with Managed Services a plus

Strong TCP/IP skills including DNS, DHCP, and VPN configuration

Outstanding client communications and end-user troubleshooting skills

Calm and helpful demeanor

Detail orientation and the discipline to do proper documentation and keep track of time worked on tickets and timesheets. (This is really important. Again, this is really important.)

Able to handle a high-pressure environment with professionalism and Client First mentality

Minimum Associates Degree or equivalent experience required

Certifications Desired: Network +, Security +, MCSE, CCNA

Requires the ability to sit for long periods of time, occasionally stooping, crawling and reaching and manual dexterity

May be required to lift up to 60 pounds

Requires normal range of vision and hearing

Other important information:

Client onsite hours are typically between 8am to 6pm EST, Monday Friday

Typical workweek is 40-45 hours based on client demand

System Engineers are required to participate in on-call rotation where you will be on call for emergencies and after-hours support for a week once every 7 to 8 months (at year 6 of employment, you are removed from the on-call rotation)

You must have your own reliable transportation and freedom to drive onsite in the Charleston area

A smartphone

Must be fun to work with!