Intern at MARYLAND PRIMARY CARE PHYSICIANS LLC – Hanover, Maryland

Maryland Primary Care Physicians, LLC

Job Description

Job Title: Finance and Human Resources Intern

General Summary of Duties: Provides hands-on support across three key operational areas — Finance, Billing, and Human Resources — through structured rotations. This role is project-focused and designed to give the intern meaningful exposure to accounts payable processes, revenue cycle and collections analysis, and Human Resources systems administration. The intern will contribute directly to departmental initiatives while developing foundational knowledge in healthcare practice operations.

Supervision Received: Finance Manager, Billing Manager, and Human Resources Manager (per rotation)

Supervision Exercised: None

Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Typical Working Conditions: Work is typically performed in an office environment and could involve contact with staff and/or patients.

Rotation 1 – Finance (Accounts Payable)

Project Focus: Accounts Payable Process Support

Primary Duties/Responsibilities Include but not Limited to:

1. Assist with processing and coding vendor invoices in accordance with company policies

2. Support reconciliation of AP transactions and vendor statements

3. Help maintain accurate and up-to-date vendor records

4. Track and follow up on outstanding purchase orders and payment approvals

5. Assist in preparing AP reports and aging summaries for management review

6. Identify and document opportunities for process improvement within the AP workflow

7. Perform general data entry and filing related to AP documentation

Rotation 2 – Billing (Collections Agency Analysis)

Project Focus: Collection Agency Process Analysis

Primary Duties/Responsibilities Include but not Limited to:

1. Analyze current collection agency workflows, referral criteria, and account placement processes

2. Review aged accounts receivable data to identify trends and patterns in collections performance

3. Benchmark collection agency recovery rates and timelines against industry standards

4. Document findings and develop recommendations for process improvement

5. Assist in preparing a comprehensive report summarizing analysis findings and proposed next steps

6. Collaborate with the Billing team to understand the end-to-end revenue cycle

7. Support any data pulls or reporting needed for ongoing billing operations

8. Analyze negative credits to accurately identify the responsible payor and determine the source of overpayments

9. Review credit dashboards and financial reports to identify undistributed, misapplied, or overposted payments requiring correction

10. Research and adjust duplicate write-offs to ensure accurate account balances and prevent revenue leakage

11. Process refunds for overpaid insurance and self-pay accounts in accordance with organizational policies and regulatory requirements

Rotation 3 – Human Resources (HR Administration and Support)

Project Focus: Human Resources Process Support

Primary Duties/Responsibilities Include but not Limited to:

1. Coordinate candidate communications

2. Support new hire orientation and onboarding processes

3. Maintain and update employee files

4. Assist with benefits enrollment, administration, and tracking

5. Help prepare HR reports, presentations, and spreadsheets

6. Prepare monthly invoices, gym reimbursements, tuition reimbursements, etc. for payment

7. Help with audits and compliance documentation

8. Support updates to employee handbooks and HR policies

9. Coordinate training sessions and track attendance

10. Assist with the Company Newsletter

11. Provide general administrative support to the HR department as needed

Performance Requirements:

• Completes project deliverables with a high level of accuracy and attention to detail

• Produces error-free documents, reports, and data entries

• Follows instructions and established procedures correctly

• Meets rotation-specific project milestones and deadlines

• Effectively prioritizes multiple tasks across rotation assignments

• Demonstrates efficient use of time during work hours

• Communicates clearly and professionally in written and verbal interactions

• Responds to emails, calls, and messages in a timely manner

• Maintains a professional attitude and appearance

• Respects confidentiality and handles sensitive financial, billing, and personnel information appropriately

• Takes initiative and proactively contributes to assigned projects

• Maintains consistent attendance throughout the internship

• Remains flexible and adaptable during rotation transitions

• Contributes positively to team projects and office environment

• Follows assigned schedule and internship requirements

Knowledge, Skills & Abilities:

• Basic to intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Familiarity with or ability to quickly learn financial, billing, or HR software systems

• Analytical mindset with the ability to review data and identify trends

• Strong organizational and time-management skills

• Good written and verbal communication skills

• Attention to detail and commitment to accuracy

• Ability to multitask, adapt to new environments, and work collaboratively

• Interest in finance, healthcare operations, or HR preferred

Education: Currently pursuing a degree in Finance, Accounting, Business Administration, Human Resources, or a related field