LEAD MEDICAL ASSISTANT at FAMILY CARE HEALTH CENTERS – St. Louis, Missouri

I. BASIC FUNCTION:

Participates in tasks which maintain the overall organization and operations of clinical services; assists the clinical

nurses in the delivery of health services. Responsible for assisting the primary care providers in the provision of care

delivery and is an integral part of team based care in conjunction with transformation to a patient centered medical

home.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.

• Demonstrates a positive attitude towards patients, employees, role, and the health center.

• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.

• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

Customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.

• Demonstrates good communication skills and communicates in a tactful manner.

• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team

approach.

• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).

• Consideration and acceptance of cultural differences of others; works well with individuals of diverse

backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.

• Adheres to HIPPA/Confidentiality standards.

• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Nurse Practitioner, Clinical Nurse Manager, Nurse Educator or Designee (if applicable)

Supervises: Medical Assistants

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: LEAD MEDICAL ASSISTANT

LEAD MEDICAL ASSISTANT

Page 2.

III. PRIMARY RESPONSIBILITIES:

1. Works with the care team and performs duties such as pre-visit planning, administers Screening, Brief

Intervention and Referral to Treatment (SBIRT), depression screening, tobacco screening and follow-up, BMI

assessment and follow-up and immunizations, as well as assists with providing educational materials to

patients and enters data into the electronic system

2. Records data into structured data fields and follows standard operation procedures for system documentation.

Administers vaccines and documents all required data in the designated fields, according to insurance

eligibility.

3. Coordinates patient flow with the front desk receptionist and the providers.

4. Performs procedures such as drawing blood and completing lab work, injections, EKG’s, vision and hearing

screenings, ear irrigations, etc.

5. Records vital signs and other pertinent data on client records.

6. Prepares patients for general and specific examinations.

7. Maintains the inventory of all instruments and supplies, excluding medications. Responsible for the daily

preparation of exam rooms.

8. Assists providers in treatments, diagnostic exams and minor surgical interventions.

9. Utilizes effective communication and listening skills. Demonstrates respect for diversity in approaching

patients and families.

10. Maintains the organization of the clinical area environment.

11. Utilizes time effectively when not assigned to a provider who’s actively seeing patients.

12. Works effectively in a team which includes providers and other team members. Assists with coordination of

care and assists with transitions to a patient centered medical home.

Lead Medical Assistant for FCCC/FPSE:

1. Under the supervision of Clinical Nurse Manager responsible for the direct management of Medical Assistants.

This includes the completion of annual Meical Assistant skills checklists.

2. Assists Clinical Nurse Manager with feedback for hiring, disciplinary action, terminations and conducting

performance evaluations.

3. Responsible for maintaining the CLIA and OSHA lab standards, including testing requirements.

4. Responsible for maintaining safety checks and calibration of clinical equipment, ie. Sterilizer.

5. Responsible for interpreting/translation for FCHC patients, if applicable.

6. Responsible for onsite supervision for lab testing, supply ordering, vaccine ordering, calibration of clinical

equipment, and day to day Medical Assistant operations in the clinical area.

7. This position will be an expert as a “super user” for the EPIC electronic system. Also, this position will be a

trainer who will assist in the transformation of the Medical Assistant role.

LEAD MEDICAL ASSISTANT

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IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.

2. Attends and participates in department meetings, etc.

3. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance

companies, Medicare/Medicaid, physician offices, etc.

VI. QUALIFICATIONS:

1. High School Diploma or G.E.D. equivalent required.

2. Graduate of an accredited Medical Assisting School required.

3. Five plus (5+) years of medical office experience as a Medical Assistant preferred.

4. Must possess good organizational skills and customer service skills required.

VII. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a

detailed description of every responsibility/duty (requirement) of the job (holder)