Mitigation Project Manager in Austin, Texas at MassBur Investments

Mitigation Project Manager | Full-Time | Salaried | Mitigation Operations

Restoration 1 is seeking an experienced Mitigation Project Manager to lead the end-to-end delivery of our water, mold, and fire damage restoration services. You'll be the driving force behind each project — managing people, timelines, budgets, and client relationships to ensure every job is completed professionally, on time, and to the highest standard. If you thrive in a fast-paced environment, take pride in your work, and genuinely care about helping people in difficult situations, this role is for you.

What you'll do

• Conduct or coordinate initial site inspections and assessments for all assigned projects
• Develop detailed project plans covering timelines, resource needs, and budget estimations
• Write job estimates and secure written contracts and payment terms
• Oversee the mitigation team day-to-day and coordinate with subcontractors and vendors
• Allocate equipment, materials, and personnel effectively across active projects
• Serve as the primary point of contact for clients, insurance adjusters, property managers, building engineers, and other stakeholders throughout the project lifecycle
• Ensure all work meets industry standards, company quality controls, and client specifications
• Conduct safety briefings and enforce safety protocols on all job sites
• Maintain detailed project records including progress reports, expenses, and client communications
• Monitor project budgets, coordinate subcontractor estimates, and manage invoicing through project closeout
• Proactively identify potential issues and develop contingency plans before they become problems
• Participate in a rotating on-call schedule

Team leadership & people management

This role carries direct supervisory responsibility for Restoration Technicians. You'll be expected to build and maintain a high-performing team — not just manage one.

• Directly supervise, coach, and evaluate Restoration Technicians on an ongoing basis
• Set clear performance expectations and hold team members accountable to quality and productivity standards
• Conduct regular check-ins and provide timely, constructive feedback to direct reports
• Identify performance issues early and work with the Operations Manager to address them appropriately
• Foster a team culture built on open communication, accountability, and continuous improvement
• Participate in hiring decisions for production division personnel, including interviews and candidate evaluation
• Assist in the discharge process for production personnel when necessary, in coordination with the Operations Manager

Recruiting & onboarding

• Partner with the Operations Manager to identify staffing needs based on project volume and team capacity
• Participate in the recruitment process for field technicians, including sourcing, interviewing, and recommending candidates
• Lead or support the onboarding of new Restoration Technicians, ensuring they understand company standards, safety protocols, and job site expectations from day one
• Ensure new team members are properly equipped, trained on equipment and procedures, and integrated into active projects smoothly

Training & development

• Identify skill gaps within the team and coordinate appropriate training opportunities
• Facilitate on-the-job training for technicians, including hands-on instruction in mitigation techniques, documentation practices, and safety compliance
• Support team members in pursuing IICRC certifications and other professional development milestones
• Assist in conducting company meetings and contribute to a culture of ongoing learning
• Model the standards of excellence, integrity, and customer focus that define Restoration 1's work

What we're looking for

• 3–5 years of experience managing construction or restoration projects and supervising field crews
• High school diploma or GED required; associate or bachelor's degree in business or construction management preferred
• Advanced knowledge of building construction, remodeling, or restoration practices
• Strong understanding of job costing, financial reporting, and profitability management
• Proven ability to lead, develop, and hold accountable a team of field technicians
• Experience participating in hiring, onboarding, or training of field personnel
• Excellent written and verbal communication skills — able to work effectively with customers, adjusters, and crew alike
• Highly organized with the ability to manage multiple active projects simultaneously
• Proficiency in MS Word/Google Docs and Excel/Google Sheets; Xactimate experience a plus
• Strong negotiation skills and a customer-first mindset
• Valid driver's license and willingness to travel to job sites

Required certifications

The following IICRC certifications are required. Candidates who do not yet hold them must be willing to obtain them — some can be secured through Restoration 1.

• Water Damage Restoration Technician (WRT)
• Applied Structural Drying Technician (ASD)
• Applied Microbial Remediation Technician (AMRT)
• Fire and Smoke Damage Restoration Technician (FSRT)
• Texas Mold Remediation Contractor

Work environment & physical requirements

This role is primarily field-based. You'll regularly work at active job sites — including environments with standing water, fire or smoke damage, mold, or limited utilities. The ability to stand, walk, and lift up to 25 lbs. is required. Noise levels on site can be moderate to high. A rotating on-call schedule is part of the position.