Partnership Operations Manager at Kids First Services – Montvale, New Jersey

Position Overview

We are seeking a systems-driven and execution-focused Partnership Operations Manager to build, manage, and scale our partnership channels as a core acquisition engine.

This role is responsible for developing partnership channels, creating structured outreach systems, owning referral infrastructure, and ensuring full visibility into partner-driven pipeline and performance.

This is not a deal-closing role; it is an infrastructure and channel ownership role focused on building repeatable, trackable, and scalable partnership-driven growth.

Key Responsibilities

Partnership Channel Development

• Identify, define, and build high-value partnership channels aligned with the company's growth strategy

• Establish clear partner categories (e.g., referral partners, strategic partners, community channels)

• Develop and continuously refine the partnership channel strategy based on performance

Partner Outreach & Cadence Management

• Design and execute structured outreach cadences to initiate and grow partner relationships

• Maintain consistent communication rhythms with partners (check-ins, updates, follow-ups)

• Ensure no partner relationship goes unmanaged or inactive

Referral Infrastructure & CRM Ownership

• Own the end-to-end referral system, including tracking, routing, and visibility

• Build and maintain CRM structure for partnership tracking and attribution

• Ensure all partner-sourced leads are properly logged, tagged, and tracked

• Continuously improve systems for efficiency, clarity, and scalability

Sales Lead Tracking & Attribution

• Ensure accurate attribution of all partnership-driven leads and opportunities

• Track lead flow from partner source - pipeline - outcome

• Maintain clean, reliable data to support decision-making and reporting

• Partner with sales teams to ensure proper handoff and follow-through

Partner Performance & ROI Management

• Define KPIs for partnership performance (lead volume, conversion rates, revenue contribution)

• Monitor and analyze partner performance regularly

• Identify high-performing partners to scale and underperforming channels to optimize or eliminate

• Provide structured reporting and insights to leadership on partnership ROI

Requirements

Skills & Experience

• Experience in partnerships, operations, revenue operations, or channel management

• Strong systems thinker with the ability to build scalable processes

• High attention to detail and data accuracy

• Experience managing CRM systems and pipeline tracking

• Ability to manage multiple relationships and workflows simultaneously

• Strong communication and organizational skills

• An analytical mindset with comfort using data to drive decisions

Tools & Technical Knowledge

• CRM systems (e.g., HubSpot, Salesforce, Pipedrive, or similar)

• Pipeline tracking and attribution systems

• Spreadsheet tools (Excel, Google Sheets)

• Familiarity with automation tools and workflow systems is a plus

• Experience working with reporting dashboards (e.g., Power BI or similar) is a plus
  

What Success Looks Like

• Fully built and functional partnership channels

• Consistent, structured partner outreach cadence

• 100% visibility into partner-sourced leads and pipeline

• Clean, reliable attribution across all partnership channels

• Clear ROI visibility by partner and channel

• Scalable systems that reduce reliance on manual tracking

What We Offer

• Compensation: $50,000-$70,000 Base salary + performance-based incentives tied to channel performance

• High-ownership role with direct impact on growth

• Opportunity to build and own a core revenue channel from the ground up

• Fast-paced, systems-driven environment focused on scalable growth