Business Analyst at Utica First Insurance Company – Oriskany, New York

Utica First Insurance
Job Description and Standard of Performance
POSITION DESCRIPTION
Business Analyst

Job Summary

The Business Analyst is responsible for analyzing business processes, gathering requirements, and facilitating effective solutions in alignment with organizational goals. This role includes a strong emphasis on defect tracking and management, supporting ongoing system enhancements, and ensuring successful delivery of technical solutions across insurance-related functions. The Business Analyst acts as a liaison between business units and technical teams to support both project delivery and operational excellence.

Reports To: Manager, Project Delivery

Duties/Responsibilities

• Collaborate with stakeholders (underwriting, claims, actuarial, compliance, IT, customer service) to gather and analyze business requirements.
• Translate business needs into detailed functional and technical requirements, user stories, process flows, and system specifications.
• Support testing (UAT) by validating requirements and ensuring delivered solutions meet business needs.
• Serve as a liaison between business stakeholders and technical teams, ensuring accurate translation of requirements.
• Coordinate defect identification, logging, triaging, and resolution in collaboration with QA, development, and business teams.
• Analyze root causes of defects and work with technical teams to recommend solutions
• Communicate defect status and impact to stakeholders, escalating critical issues as needed.
• Participate in defect review meetings and ensure timely closure of high-priority issues.
• Facilitate meetings and workshops to elicit, define, and validate requirements.
• Work closely with project managers to monitor project progress and manage risks or issues.
• Stay current with insurance industry trends, regulations, and technologies.
• Other duties as assigned.

Required Skills/Abilities

• Strong understanding of insurance operations (especially in property, general liability, commercial or personal lines).
• Familiarity with core insurance systems (policy admin, billing, claims).
• Hands-on experience with defect tracking tools like JIRA, Azure DevOps, HP ALM, or Bugzilla.
• Proficiency in MS Office
• Strong communication, documentation, and organizational skills.
• Occasional overtime may be required during project deadlines or system rollouts.

Education and Experience

• Bachelor’s degree preferred; equivalent experience will be considered

Physical Requirements

This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment.

Utica First Offers

• Competitive starting salary
• Medical (first of following month)
• Dental
• Vision
• Life and Disability Insurance
• Company paid LTD
• Flexible Spending Accounts
• Health Savings Accounts
• Matching 401(k) Plan
• Roth 401k Plan
• Bonus program
• Generous Vacation, Sick and Personal Leave
• Generous holidays (to include Birthday)
• Business casual environment

Pay Range

The actual amount to be offered to the successful candidate will be generally within the posted range but could differ dependent on the key aspects of each case which may include education, skills, experiences, location etc. as determined throughout the selection process.