Retail Store Manager at Sarah O. Jewelry – Denver, Colorado

Salary Range: $75,000 - $85,000 and a bonus program

Type: Full Time

Location: Tennyson Store

Schedule: Variable schedule model

Benefits: Health insurance (medical, dental, vision), PTO, 401(k) match, parental leave, employee discounts.

Reports to: Director of Store Performance & Operations

Application Deadline: Applications will be accepted on a rolling basis until the position is filled

About Sarah O.

We believe every piece tells a story, one as unique as the person wearing it. Sarah O. is a woman-owned fine jewelry company known for our distinctive designs, ethically sourced materials, and thoughtful craftsmanship. Our collections blend timeless elegance with modern artistry, featuring everything from alternative bridal pieces to custom creations that celebrate life’s most meaningful moments.

We take pride in our collaborative, creative, and customer-focused culture. Whether designing in the studio, helping clients find their perfect ring, or crafting bespoke pieces that capture personal milestones, our team is passionate about creating jewelry that inspires connection, confidence, and joy.

Join us in bringing authenticity to the world of fine jewelry, one story at a time.

Who You Are

You are a motivated and dynamic Retail Store Manager with strong business acumen to lead our team in achieving and exceeding sales goals. This role calls for a proactive leader who takes full ownership of store performance, with a focus on elevating the client experience while driving sustained sales growth. This results-driven leader will cultivate a high-performing team, foster a culture of excellence, and uphold the highest standards of service, ensuring every client interaction reflects the brand’s commitment to quality, craftsmanship, and experience.

What You’ll Do

• Leadership and Team Development:
• • Foster an environment of partnership and positivity, inspiring the team to excel and deliver exceptional customer service.
  • Provide ongoing training, coaching, and performance feedback to develop the team’s skills and capabilities.
  • Participate in the interviewing and hiring processes to build teams of high-performing talent.
  • Lead by example in conducting in-person client appointments, showcasing jewelry with expertise, and delivering an exceptional, high-touch client experience.
• Sales Performance and Business Growth:
• • Lead and mentor a team of Sales Associates to meet sales targets.
  • Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals.
  • Drive showroom sales performance by identifying opportunities for improvement, and implementing strategic initiatives.
• Ownership of Store Performance:
• • Take full accountability for your store, ensuring that you meet the highest standards of customer service and operational efficiency.
  • Responsibility of adhering to budgets and delivering as well as monitoring sales goals.
  • Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
• Customer Experience Management:
• • Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction.
  • Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs.
  • Responsible for the implementation and management of the team for clienteling.

What We’re Looking For

• Minimum of 5 years Jewelry Experience required with minimum 2 years in Jewelry Management.
• Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets.
• Strong leadership abilities with the capacity to inspire and develop a high-performing team.
• Excellent business acumen with the ability to analyze data and make strategic decisions.
• Exceptional communication skills, both written and verbal.
• Robust CRM software experience.
• Entrepreneurial spirit and self-starter mindset.
• College Degree preferred.
• Commitment to respect and inclusion in the workplace.

Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.