In Room Dining in Franklin, Tennessee at Southall

Southall Farm & Inn is a premier destination that brings nature, produce, and people together in a powerful and immersive way. Our team is driven by excellence and responsibility — and we’re looking for a leader who exemplifies both.

The In-Room Dining Server turns private guest rooms into fine dining destinations. This vital role serves as the face of luxury convenience, delivering impeccable service, culinary precision, and seamless hospitality directly to our guests' doors.

RESPONSIBILITIIES

• Accurately process guest orders and deliver food/beverages promptly while maintaining high presentation and quality standards

• Deliver polite, professional service, proactively address inquiries, and resolve complaints efficiently

• Arrange dining setups to guest preference, and promptly clear used trays and dishes to keep rooms tidy

• Maintain deep knowledge of the menu, daily specials, and ingredients to answer guest questions and suggest items

• Accurately input orders into the point-of-sale system and process transactions according to hotel policies

• Follow strict food safety, sanitation, and temperature guidelines during all stages of handling and delivery

• Coordinate smoothly with the kitchen and housekeeping teams to ensure seamless service flow

• Monitor room service supply levels and report shortages to keep stock appropriately maintained

OUR TOP CANDIDATE

Skills & Experience

• Previous experience in food service, preferably in a hotel or restaurant environment

• Strong communication and interpersonal skills

• Good organizational skills and the ability to multitask

• Basic knowledge of food safety and hygiene standards

• Ability to work flexible hours, including evenings, weekends, and holidays

• Physical stamina to carry trays, walk, and stand for extended periods

Additional Requirements

• Active TABC Certification

• Must possess a valid US Driver's License or an International Driving Permit (IDP) recognized for legal operation within the US

Our Benefits

• Competitive compensation package

• Medical, dental, vision, short and long-term disability, company-provided life insurance

• Generous paid time off accruals

• 9 paid holidays annually

• Weekly pay

• 401k and company match

• Education reimbursement

• Best-in-class Employee Assistance Program

• Free weekly outdoor activities and wellness classes

• 30% internal discounts

• Fresh and free daily meal

• Bountiful internal growth opportunities

OUR TEAM

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.