MANAGER COMMUNITY HEALTH INNOVATION in Chicago, Illinois at Sinai Chicago

Reporting to the Director of Community Health Interventions and Research, the Manager, Community Health Innovations (CHI), oversees integration of Community Health Workers (CHWs) into health care delivery including hiring, training and supervising assigned staff.

The position develops, manages, and scales overall efforts to integrate CHWs within Sinai Chicago and specific CHW clinical interventions such as behavioral health, maternal/child health, cancer education and navigation, complex care coordination and more.

They work collaboratively with clinical departments when hiring, training, and embedding CHWs, and assist with evaluation and efforts to sustain the workforce through grants, reimbursement mechanisms, and more.

Key Job Activities:

• Substantially contributes to the development of interventions/projects focusing on CHW integration into Sinai Chicago, including establishing protocols, ensuring patient confidentiality, integrating with EPIC, data collection, and building relationships with clinical teams.
• Supervises and mentors assigned staff, fostering teamwork through positive leadership, relationship building and recognition of staff achievements. Supports employee engagement and retention by promoting a positive culture that encourages high performance and morale with a learning mindset.
• Works with internal teams (e.g., HR, IS, clinical areas) to get processes in place to obtain reimbursement for CHW services.
• Oversees day-to-day work and assigns duties and responsibilities to project personnel.
• Plans, schedules, and coordinates intervention/project activities to meet deadlines.
• Identifies needs, participates in grant writing, monitors budgets, prepares progress and cost-tracking reports to funder, ensures deliverables are met, and works with staff to identify and resolve problems and workflow challenges.
• Monitors and tracks outcomes, processes (navigation, case notes, screenings), patient satisfaction, and lessons learned, in collaboration with assigned HERE team members.
• Monitors implementation plans including objectives, technologies, supplies, funding, and staffing.
• Schedules or facilitates team meetings.
• Monitors the performance of team members to provide performance feedback.
• Develops and maintains key relationships within Sinai and medical and/or community-based organizations, locally and nationally, in moving the work forward, identifying dissemination and partnership opportunities, and securing funding. Articulates key messages of project(s) and outcomes.
• Performs other duties as assigned.

Education and Work Experience:

• Bachelor’s degree in public health, social work, public policy, or a closely related field and 3 years of program management experience in research or public health; OR Master’s degree or above and 1 year of program management experience in research or public health.
• Experience conducting evaluation of social service or public health programs.

Knowledge and Skills:

• Ability to improvise, problem solve, resolve conflict, provide clear direction, and adapt in any situation
• Excellent database development skills (Microsoft Access, REDCap).
• Ability to communicate effectively both orally and in writing to a variety of audiences.
• Able to work in a fast-paced environment with multiple programs.
• Experience in EPIC and MEDITECH software systems preferred.