Patient Care coordinator in Grapevine, Texas at MD TruCare PA
Job Function: Medical
MD TruCare PA
Grapevine, Texas, 76051, United States
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Job Description
Description:
- Greet patients warmly and assist with check-in and check-out processes.
- Schedule, confirm, and manage patient appointments; coordinate provider schedules to ensure efficient clinic flow.
- Verify insurance eligibility, benefits, and obtain required authorizations prior to visits.
- Collect copays, balances, and outstanding patient payments; support collections and billing follow-ups as needed.
- Communicate with patients, providers, clinical staff, and external partners to ensure seamless care coordination.
- Answer incoming calls professionally and meet established phone KPIs (call volume, response time, documentation accuracy).
- Perform appointment reminder and confirmation calls to reduce no-shows.
- Maintain accurate and timely documentation in the EHR, ensuring proper and complete patient records.
- Support back office and clinical teams with administrative and operational tasks as needed.
- Adhere to HIPAA and clinic policies while delivering excellent customer service.
- Perform additional duties as assigned.
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Job Location
Grapevine, Texas, 76051, United States
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