Key Account Manager (UK) in London, England at Resident Advisor

Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 7 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 20 years.

Purpose of the role:

The Key Account Manager (UK) will be responsible for maintaining and developing relationships with our key partners across the UK. They will be responsible for delivering and tracking all partnership benefits across financials, advertising, technology and content.

They will work closely with our UK Partnerships Lead and Partnerships Support Coordinator to deliver best-in-class account management to our top-tier ticketing partners across the UK.

Key responsibilities:

• Directly account manage key ticketing partners in the UK.
• Build and maintain strong relationships with key partners in the UK through regular communication: calls, meetings, presence at events etc.
• Onboard new partners and ensure all partnership benefits are delivered seamlessly.
• Proactively deliver regular reports to address partner KPIs, needs and feedback.
• Work directly with the HOD, UK Partnerships Lead, and Ops team to establish and execute best-in-class account management processes for key clients and other PMs.
• Identify opportunities to increase revenue from current partners by upselling or driving more sales, directly impacting team targets.
• Ensure all key ticketing business is retained through re-sign targets.
• Help drive department retention and NPS scores.

We’re looking for:

• A passion for electronic music and an in-depth understanding of the industry.
• A proactive approach to account management and ability to manage multiple priorities and stakeholders.
• A minimum of 3 years of account management experience.
• A track record of retaining and developing client relationships.
• Excellent written and verbal communication skills.
• Outstanding relationship-building skills and a commitment to delivering a top-tier client service.
• A data-oriented mindset and approach to account management.
• A good understanding of digital marketing channels, including Meta and display advertising.
• An understanding of ticketing technology and experience at a ticketing agent would be advantageous.
• Willingness to live RA’s values.

What we offer you:

• Generous annual leave policies aimed at promoting work-life balance.
• Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location.
• Matching pension schemes and/or 401k.
• Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes discounted Classpass memberships, and custom-fitted earplugs.
• Company-led social events, team lunches, and discounts on RA merch.
• Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
• Regular company-wide Q&A’s with senior leadership, along with ongoing virtual educational training sessions for all staff.
• A transparent internal company culture committed to diversity, equity, and inclusion (see: https://ra.co/about/diversity).
• Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).

More about RA:

As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities. Our Global Contributor Network (GCN) and international teams help us establish connections with hyper-niche local scenes.

We became B-Corp certified in 2024, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy and part of a community that meets high social and environmental impact standards.

We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. We aim for our team to reflect the communities we engage with. We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.

Our values:

• Electronic music is art.
• We celebrate the progressive values that underpin electronic music.
• We advocate for a more inclusive and equitable electronic music community.
• We honour the past, present and future of electronic music.
• We use innovation to empower the community.
• We choose honesty over gain and purpose over profit.
• We're always front left.

This role is a full-time, permanent position based at our London office. The annual salary range for this role is £40,000 to £55,000 OTE. If you have questions about the role, please contact work@ra.co.

This listing will be open for a minimum of two weeks from the 13th July. Please be sure to add work@ra.co to your contacts and check your junk/spam folder for emails from us.