Customer Service & Print Production Associate in Charlotte, North Carolina at DUNCAN PARNELL INC

The Customer Service/Print Production Associate is responsible for day-to-day functions of the branch. This includes, but is not limited to customer interface, billing, maintaining retail showroom, printing and binding construction documents/specs, shipping and receiving packages.

Duties & Responsibilities

• Greet customers that come in the store and take care of their needs with upbeat attitude
• Answer phone and emails in a courteous, timely manner
• Use the computer to print and scan large and small format construction documents, finishing as needed, with specific customer instructions and details.
• Output of small color graphic renderings, posters, prints and mounts
• Bill completed jobs in the ERP system (P21); notify customers when their work is ready for pickup
• Restock production area and showroom as needed.
• Maintain a clean environment for customers and employees
• Perform monthly inventory counts
• Assist with Shipping and Receiving department duties
• Large/ small format laminating
• Monitor email for incoming orders, uploads, and company information
• Scan, rename, and email files
• Print, bind, and assemble spec books
• Monitor department supplies and notifies management when orders are needed
• Prepare bid room posts, addenda, and related construction technology materials
• Maintain the online bid room and ensure files are accurate and accessible
• Perform additional duties as assigned by management
• Travel to other local branches to cover 2-5 times a month as needed

Required Skills & Abilities

• Computer skills including Office 365 and ERP systems
• Must have a positive and helpful attitude
• Willingness to learn and attention to detail
• Independent worker with ability to be resourceful
• Working intentionally without guidance after training
• Prospecting new customers for business
• Must be dependable and arrive at work on time
• Ability to lift a minimum of 50 lbs.

Education & Experience

• High School graduate or equivalent
• Experience in print production a plus
• Basic understanding of construction documents and processes is a plus

Benefits

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.