Family Peer Advocate in Cheektowaga, New York at Endeavor Health

Endeavor Health Services are seeking a compassionate and dependable Family Peer Advocate (FPA) / Parent Advocate to join our Intensive Community Team (ICT).

The FPA is a parent or primary caregiver with lived experience raising a child or youth with social, emotional, behavioral, developmental, substance use, medical, or complex healthcare needs. Using lived experience, peer support, and specialized training, the FPA provides family-driven, strength-based, trauma-informed, and culturally responsive support to caregivers.

The FPA helps families build confidence, navigate healthcare and behavioral health systems, access community resources, develop advocacy skills, and achieve family-identified goals. Services are primarily provided in the home and community.

What You’ll Do:

• Build trusting and supportive relationships with parents and caregivers.

• Provide peer support, encouragement, mentoring, advocacy, and education.

• Help families identify strengths, needs, priorities, and goals.

• Assist families in navigating behavioral health, healthcare, education, social services, and community systems.

• Connect families with community resources, benefits, services, and support organizations.

• Support caregivers during meetings with schools, healthcare providers, and other service providers when appropriate.

• Help families overcome barriers to accessing services and supports.

• Participate in multidisciplinary team meetings and care planning.

• Coordinate and facilitate family support and peer groups.

• Develop activities focused on parenting skills, self-advocacy, community resources, and natural supports.

• Support families as they transition from services after achieving identified goals.

• Maintain an active caseload and provide a minimum of 60 services per month.

• Maintain timely and accurate documentation.

• Collaborate with clinicians, case managers, peer specialists, and community partners.

• Follow agency policies and applicable OMH, OASAS, CCBHC, and state and federal requirements.

• Perform other duties as assigned.

What We’re Looking For:

Required:

• Must be a parent or primary caregiver with personal lived experience navigating child-serving systems such as mental health, special education, healthcare, child welfare, or juvenile justice.

• 1–3 years of experience working or volunteering in peer support, family advocacy, social services, community services, or a related field.

• Strong communication, interpersonal, organizational, and problem-solving skills.

• Ability to work independently and as part of a multidisciplinary team.

• Ability to maintain confidentiality and professional boundaries.

• Basic computer skills, including Microsoft Office/Microsoft 365.

Preferred:

• New York State Family Peer Advocate certification or eligibility for certification.

• Experience working with children, youth, and families experiencing behavioral health, developmental, medical, or substance use challenges.

• Knowledge of community-based services and care coordination.

• Familiarity with OMH, OASAS, or CCBHC programs.

Compensation & Benefits

• $18.13 – $22.66/hour (based on education and experience)

• Medical, dental, and company-paid vision

• Company-paid life, AD&D, and long-term disability

• 401(k) with employer contribution

• Generous PTO + 10 paid holidays

• Employee Assistance Program + discounted pet insurance

• PSLF eligibility

Why Join Endeavor?

You’ll be part of a mission-driven agency dedicated to expanding access to behavioral health services and supporting individuals during high-risk, high-impact transitions. We emphasize collaboration, professional growth, and meaningful work that makes a difference in the community every day.

Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.