Fitness Manager in Phoenix, Arizona at Mountainside Fitness

Join the Mountainside Fitness Team
About the Role

We’re looking for an energetic, motivating, and passionate individual to join our team as a Group Fitness Instructor at Mountainside Fitness — an upscale health club where members and employees feel welcomed, valued, and supported. As a Group Fitness Instructor, you’ll lead dynamic and inclusive classes, motivate members of all fitness levels, and create a positive environment where everyone feels encouraged to reach their goals. You’ll bring energy, expertise, and enthusiasm to every class while providing safe, effective, and enjoyable workouts that keep members excited to come back.
Why Mountainside Fitness? We invest in our people. Here's what you can expect as part of the Mountainside family:

• Complimentary gym membership plus deep personal training discounts
• Onsite childcare — bring your own kids to work with you
• Consistent schedules that stay the same week to week — no surprises
• Flexible pay for hourly employees — access your earnings when you need them
• Real growth opportunities — 100% of our General Managers were promoted from within

The Fitness Manager is responsible for leading the Personal Training department, developing a high-performing team of personal trainers, driving personal training sales, and delivering an exceptional member experience. This role combines sales leadership, employee development, client relationship management, and daily department operations.

The ideal candidate is a motivated, results-driven leader who can build relationships, coach and develop employees, manage business performance, and create a positive, professional environment that supports the success of both the team and its clients.

The Fitness Manager is accountable for achieving established sales and production goals, maintaining department standards, developing personal trainers, and ensuring the effective day-to-day operation of the Personal Training department.

The Fitness Manager must demonstrate the following skills and competencies:

• Leadership & Team Development: Ability to lead, motivate, coach, and develop personal trainers while maintaining high standards of performance and professionalism.
• Sales & Business Acumen: Demonstrated ability to sell personal training services, build client relationships, identify sales opportunities, and achieve established production goals.
• Management Experience: Previous experience in a leadership or management role required. Fitness management experience preferred; district or multi-site management experience is a plus.
• Communication & Relationship Building: Ability to communicate effectively and professionally with members, employees, and leadership while building trust and maintaining positive working relationships.
• Problem-Solving & Conflict Resolution: Ability to address member and employee concerns calmly, fairly, and consistently, using sound judgment and appropriate escalation.
• Organization & Time Management: Ability to prioritize responsibilities, manage competing demands, maintain accurate records, and complete assigned tasks within established deadlines.
• Technology Proficiency: Working knowledge of Windows-based computers, Microsoft Word, Outlook, and other business software.
• Fitness Knowledge: Understanding of exercise equipment, safe exercise practices, and personal training fundamentals, with the ability to demonstrate proper equipment use and support trainers and members.
• Adaptability & Accountability: Willingness to take initiative, accept responsibility for department performance, adapt to changing business needs, and perform additional job-related duties as assigned.

• Oversee the daily operations of the Personal Training department, including staff performance, client experience, scheduling, and adherence to company standards.
• Lead, coach, motivate, and develop personal trainers to improve performance, productivity, sales, and client retention.
• Partner with the Vice President of Mountainside Fitness Personal Training on hiring, onboarding, training, performance management, disciplinary action, and termination decisions, consistent with company policies and approval requirements.
• Conduct regular individual performance reviews and coaching sessions with personal trainers at least monthly.
• Monitor trainer activities, professionalism, client interactions, and adherence to established expectations; address and redirect performance or conduct concerns as appropriate.
• Handle member and employee concerns professionally, promptly, and consistently, escalating issues when necessary.
• Develop trainer schedules and coordinate client assignments to support client needs, trainer strengths, departmental productivity, and business demands.
• Ensure new hires complete required onboarding and training before independently performing assigned responsibilities.
• Model the professional standards, service expectations, and responsibilities required of personal trainers.
• Enforce company policies, procedures, and established Personal Training processes consistently.

• Drive Personal Training sales and departmental production to meet established daily, monthly, and other assigned performance goals.
• Maintain a clear understanding of current sales performance, production results, outstanding opportunities, and the action plan needed to achieve goals.
• Lead by example in selling personal training services and related packages, conducting consultations, building relationships, and converting prospective clients into paying clients.
• Confirm scheduled Fitness Manager appointments approximately 24 hours in advance and proactively address cancellations and no-shows.
• Conduct outreach to members who have not completed consultations, follow up with prospective clients, reschedule missed appointments, and adjust availability to maximize sales opportunities.
• Build and maintain strong relationships with Personal Training clients through consistent communication, follow-up, and attention to their goals and experience.
• Monitor client engagement, satisfaction, and retention; identify opportunities for package renewals, resigns, and upgrades.
• Ensure all Personal Training agreements are completed with the required electronic signatures before services are provided, in accordance with company procedures.
• Ensure the sales process is followed consistently and that members receive accurate information about Personal Training services, packages, and agreements.

• Complete all required documentation, administrative responsibilities, and reporting accurately, consistently, and within established deadlines.
• Monitor departmental revenue and income daily, review performance against goals, and take appropriate action to address gaps.
• Review client billing issues at least biweekly, coordinate necessary corrections, and follow up on past-due balances in accordance with company procedures.
• Return member and employee phone calls within 24 hours and respond to other communications in a timely, professional manner.
• Communicate significant departmental issues, operational concerns, performance trends, and support needs to the Vice President of Mountainside Fitness Personal Training.
• Maintain the confidentiality of company information, financial records, employee information, and client information.
• Maintain a clean, organized, and professional workspace, including the trainer desk and associated department areas.
• Maintain accurate client and departmental records in accordance with company procedures.

• Work all scheduled shifts in accordance with the agreed-upon schedule and accurately record all time worked using the company's timekeeping system.
• Communicate requested time off in accordance with company procedures and coordinate or assist with coverage as required.
• Assist with coverage at the assigned home club and other Mountainside Fitness locations when business needs require, subject to scheduling and management direction.
• Coordinate trainer availability, client schedules, and staffing coverage to support consistent service and efficient department operations.
• Remain available to assist members with training-related questions and provide personal training services when needed and within the employee's qualifications and assigned responsibilities.
• Follow established break schedules and timekeeping procedures, including clocking out for unpaid meal periods as required by company policy and applicable law.
• Complete assigned operational tasks promptly and accurately.
• Follow all established company processes and procedures, including Personal Training sales, service delivery, scheduling, and administrative requirements.
• Perform other job-related duties as assigned.

• Must be 18 years or older.
• Must have a current nationally accredited personal training certification or a bachelor's degree in an exercise-related field.
• Current CPR certification mandatory within 30 days of hire.
• Skills & Competencies
• Must be familiar with Windows PC, Word, Outlook, and other computer programs.
• Demonstrate the ability to maintain efficiency and productivity of the department.
• Ability to represent the company in a professional manner at all times.
• Ability to prioritize tasks and duties and follow up when necessary.
• Ability to guide, instruct, and motivate personal trainers and members.
• Ability to use basic problem solving and conflict resolution skills with members and staff.
• Must have past experience in and be comfortable with a management role.
• Demonstrate an understanding of the operation of exercise equipment and be able to demonstrate its use to other staff and members.
• Ability to communicate positively and effectively with personal trainers, other staff, and members.
• Must be able to exemplify all duties and responsibilities required of personal trainers.
• Must be willing to take on additional duties and responsibilities as they arise.
• Must have past experience in and be comfortable selling personal training and related packages.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.