PASER COORDINATOR II in Hattiesburg, Mississippi at Forrest General Hospital

Job Summary:

The PASER Coordinator II supports the administrative, registration, insurance, and patient financial functions of the Gastroenterology Clinic. The position obtains and verifies information needed for accurate registration and claims submission; coordinates insurance eligibility, referrals, authorizations, pre-certifications, patient estimates, financial assistance, and payment arrangements; and resolves or escalates administrative barriers that may delay clinic visits or scheduled endoscopic procedures. The coordinator works collaboratively with clinic scheduling personnel, clinical staff, revenue cycle teams, patients, and the GI Ambulatory Surgery Center (ASC). The GI Clinic retains responsibility for scheduling and rescheduling procedures and transmitting the completed procedure schedule to the ASC.

Performance Expectations:

Patient registration and communication

• Accurately verify and update demographics, guarantor, insurance, referral, and contact information in Epic and other approved systems.
• Assist with patient check-in and check-out, respond to calls and messages, and direct clinical questions to licensed staff.
• Communicate courteously and promptly with patients, families, providers, and coworkers; maintain confidentiality and appropriate cultural sensitivity.
• Identify incomplete documentation and registration discrepancies and resolve or escalate them before scheduled services.

Insurance, authorization and financial coordination

• Verify insurance eligibility, benefits, deductibles, co-payments, and patient financial responsibility; explain available information without guaranteeing insurer payment.
• Track and coordinate referrals, prior authorizations, pre-certifications, and payer requests for supporting records with authorized clinic and revenue cycle personnel.
• Monitor assigned Epic work queues, denials, authorization deficiencies, and unresolved account issues; document follow-up and escalate time-sensitive barriers.
• Prepare and communicate patient estimates and required notices in accordance with applicable law and Forrest Health policy, including relevant No Surprises Act requirements.
• Screen for financial assistance, explain available programs, facilitate approved payment arrangements, and process collections and cashier reconciliation when assigned.
• Maintain accurate account notes and follow departmental standards for telephone response, statement requests, estimates, and monthly financial performance.

GI Clinic–ASC workflow

• Coordinate with designated GI Clinic scheduling personnel to confirm administrative readiness of colonoscopies, EGDs, and other scheduled GI services.
• Review the procedure schedule prepared by the GI Clinic for registration, insurance, referral, authorization, and financial issues; communicate discrepancies for resolution.
• Transmit or facilitate transmission of the completed GI Clinic procedure schedule and relevant administrative updates to ASC personnel through approved workflows; coordinate with the ASC Senior PASER to resolve registration or authorization issues.
• Promptly communicate cancellations, authorization delays, and other barriers to designated GI Clinic scheduling staff and ASC personnel; the PASER Coordinator II does not independently schedule or reschedule ASC procedures.
• Track assigned pre-service follow-up items to reduce avoidable delays and day-of-procedure registration issues.

Quality, teamwork and compliance

• Maintain accurate, timely Epic documentation and safeguard protected health and financial information.
• Demonstrate sound judgment, attention to detail, organizational skills, and appropriate escalation of complex financial or administrative concerns.
• Support patient experience and departmental quality initiatives; participate in required orientation, training, and competency assessments.
• Comply with Forrest Health policies, ethical billing practices, and applicable privacy and payer requirements.
• Perform other reasonably related administrative duties as assigned.

Qualifications:

Education: High School Diploma or GED required. Basic business skills & computer-literate.

Work Experience: Three years of experience in management of a clinical or medical office with at least one year related to patient account representative or registration coordinator experience and/or training.

Certification/Licensure: None required.