Compliance and Quality Assurance Associate in Wilkes-Barre, Pennsylvania at The Children's Service Center of Wyoming Valley

Purpose of this position:

The Compliance and Quality Assurance Associate supports the organizations compliance, quality improvement, and clinical excellence efforts across all programs and service lines. This position is responsible for ensuring that quality standards are consistently met through compliance audits, monitoring, outcomes validation, and continuous improvement processes. The role requires collaboration with clinical, administrative, and compliance staff, as well as participation in safety and quality initiatives to uphold best practices.

Responsibilities Include, but are not limited to:

• Knowledge of clinical practices and guidelines.
• Strong organizational skills with ability to manage multiple priorities.
• Self-directed learner with initiative and problem-solving skills.
• Excellent communication and interpersonal skills for cross-departmental collaboration.
• Ability to maintain confidentiality, professionalism, and accuracy in a fast-paced environment.

Childrens Service Center/Robinson Counseling Center for adults creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.

Employee Benefits Include :

• FREE Health Care/Medical Coverage
• Affordable Dental, Vision & Supplementary Insurances
• FREE Life Insurance & FREE Long Term Disability
• Safe Harbor 401k with Dollar-for-Dollar Matching
• FREE Employee Assistance Programs
• Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
• Tuition Reimbursement - Advanced Degree & Development Opportunities
• Student Loan Assistance Program ($150 per month on existing student loans for full-time staff, $100 per month for part-time staff)
• FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
• FREE Subscription to the Calm App
• Employee Referral Bonuses
• Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
  • Additional Benefits:
    • Phone Plan Discounts & Online Shopping Discounts
    • Workplace Banking Program Benefits
    • Flexible Spending Accounts . . . . AND MANY MORE!!

**CSC/RCC have been Voted and Certified as a Great Place to Work in 2025-2026!**

• College degree required in a related field (behavioral health, healthcare administration, or quality/compliance).
• 2+ years of experience using Microsoft Office Suite (Excel, Word, PowerPoint) for reporting, documentation, and presentations.