Director of Housekeeping in San Antonio, Texas at Zachry

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Director of Housekeeping leads and manages all aspects of the Housekeeping and Laundry Departments to ensure the highest standards of cleanliness, presentation, safety, and guest satisfaction throughout the hotel. This role is responsible for departmental leadership, financial performance, staff development, inventory control, and compliance with brand and company standards in a full-service hotel environment.

What You'll Do

Leadership & Department Management

• Oversee the daily operations of the housekeeping and laundry teams, ensuring rooms, public areas, and back-of-house spaces meet or exceed brand cleanliness standards.
• Lead, train, mentor, and develop Assistant Directors, Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and other team members.
• Create staffing schedules that align with occupancy forecasts and labor productivity goals.
• Conduct regular inspections of guestrooms and public areas to ensure consistent quality.

Guest Experience & Service Delivery

• Drive guest satisfaction by ensuring exceptional cleanliness and timely room availability.
• Respond promptly and professionally to guest concerns, service recovery situations, and special requests.
• Coordinate VIP room preparations and ensure all amenities are placed according to brand and hotel standards.
• Collaborate with Front Office to meet check-in timelines and manage high-demand periods.

Financial Oversight & Cost Control

• Develop and manage departmental budgets including labor, supplies, linen, uniforms, and equipment.
• Monitor expenses and implement cost-control measures without compromising quality.
• Oversee linen and terry inventory, par levels, procurement, and long-term asset care.
• Maintain accurate records for vendor contracts, expenses, and usage.

Training, Safety & Compliance

• Ensure all housekeeping team members receive proper training in safety, cleaning procedures, chemical handling, and equipment usage.
• Maintain compliance with OSHA regulations, brand standards, and local health and safety requirements.
• Oversee implementation of safety initiatives including ergonomic programs, personal protective equipment, and emergency procedures.
• Ensure uniform and grooming standards are consistently met.

Operational Efficiency & Process Improvement

• Develop, update, and enforce standard operating procedures for all housekeeping and laundry tasks.
• Implement systems and technologies to enhance productivity and communication (e.g., housekeeping apps, dispatch systems, inventory tools).
• Evaluate workflow and improve processes to increase efficiency and reduce costs.
• Support capital project planning relating to soft goods, equipment, and facility upgrades.

Interdepartmental Collaboration

• Work closely with Engineering on maintenance needs, room readiness, and preventive maintenance programs.
• Collaborate with Food & Beverage, Events, and Front Office on hotel-wide initiatives and operational requirements.
• Participate in Executive Committee meetings and support hotel leadership goals.

Additional Responsibilities

• Oversee Lost & Found processes and ensure compliance with guest property handling policies.
• Support pre-opening, renovation, and transition projects as needed.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Prior housekeeping leadership experience preferred.
• Experience in a full-service hotel, resort, or multi-outlet hospitality environment preferred.
• Experience managing large housekeeping teams and high-volume operations preferred.
• Knowledge of laundry operations and housekeeping technologies preferred.
• Hospitality coursework or related training preferred.

Required Skills and Abilities

• Strong leadership, communication, and team-building skills.
• Excellent organizational and time-management abilities.
• Strong understanding of cleaning techniques, chemicals, equipment, and linen systems.
• Ability to analyze financial reports and manage departmental budgets.
• Ability to remain calm and effective in fast-paced, high-pressure environments.
• Proficiency in Microsoft programs, including Word, Excel and Outlook.
• Strong problem-solving and decision-making skills.
• Commitment to exceptional guest service and operational excellence.

Other Qualifications

• Ability to work flexible schedules including weekends, evenings, and holidays.
• Professional appearance and demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Licenses or Certificates

• CPR Certification preferred

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

?Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.