Security Officer in Boston, Massachusetts at The Boston Athenaeum

The Boston Athenæum seeks an experienced Security Officer to join its Security team. The Security Officer plays a vital role in maintaining a safe, secure, and welcoming environment for members, patrons, staff, and visitors. This position focuses on protection of people and property while supporting the library’s mission as a public, inclusive, and educational space

Schedule: This is a fulltime 35 hour per week position We are hiring for two positions:

Shift One:

Monday to Thursday - 12:30pm to 8:30pm

Saturday - 10:00am to 6:00pm

Shift Two:

Tuesday to Saturday 9:00am to 5:00pm

Key Responsibilities:

Monitor library premises to ensure safety and security of patrons, staff, and property

Conduct regular, highly visible patrols & tours throughout all interior zones (reading spaces & work spaces, restricted area, staff areas, and multi-level library stacks)

Enforce library policies, rules of conduct, and safety procedures in a professional and respectful manner

Remaining alert and observant to spot unusual behavior, safety hazards, or potential security breaches

Respond promptly to incidents, disturbances, medical situations, or emergencies

De-escalate conflicts and disruptive behavior using calm, non-confrontational techniques

Documenting shift logs, incident reports, building hazards (specific hazards—such as liquid spills, broken locks, blocked fire exits, or poor lighting—along with the precise location and the corrective action taken)

Assist patrons with safety-related concerns and provide general assistance when appropriate

Report any incidents, suspicious activities, and safety hazards

Coordinate with library staff, local law enforcement, and emergency services when necessary

Operating modern surveillance systems (CCTV), alarm panels, and access-control hardware

Interacting with visitors (i.e. answering basic questions, noting concerns, etc.)

Managing entryways, checking credentials, and maintaining order during large events

Executing evacuation plans, responding to fire alarms, and applying first aid or CPR

Making quick, sound decisions under pressure while following standard protocols

Qualifications & Skills

High school diploma or equivalent (GED) required.

Prior experience in security, hospitality, customer service, law enforcement, military service, or a related field preferred.

Ability to stand, walk, and remain alert for extended periods while performing physical security and monitoring duties.

Strong observational skills with the ability to identify and respond appropriately to potential safety or security concerns.

Ability to de-escalate conflicts and resolve issues professionally and effectively.

Strong problem-solving skills and the ability to make timely decisions under pressure.

Proficiency with basic computer applications and security-related technology.

Commitment to providing exceptional customer service while maintaining a safe and welcoming environment.

Ability to work collaboratively as part of a team

Salary: $22/hr

The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact HR Generalist Nora Conley at 617-720-7630 or conley@bostonathenaeum.org