IT Technician in Traverse City, Michigan at Bel Brands USA
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Job Description
At Bel, we are not just a company—we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel®, GoGo squeeZ®, The Laughing Cow®, and Boursin®, our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives.
The company has headquarters in Chicago and New York City and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID. #IWorkForAllForGood
Job Summary:
The Local IT Technician provides support to users in our plant and managing L1 tickets and is involved on some projects helping project managers.
Job Responsibilities & Tasks:
Manage production and operations technical services
Install or repair computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.
Manage server’s system and VoIP following the technical plans.
Install, troubleshoot and support various printers – HP and Zebra
Install, troubleshoot and support Axel (Thin Client) units
Create and Maintain Standard Operating Procedures/Documentation
Maintain a high level of customer service
Respond to user questions and explain the operation of network applications and equipment.
Train and interact with end-users and training on equipment, software, process etc.
Capacity to take over other site’s issues (NYC, Nampa or BEL sites)
Maintaining a good ticket management (request, incident, security topics).
Managing stock on your site.
Quality
CMDB maintaining a good quality of the information of the site (IPAM, Computer, Software, equipment)
Work toward compliancy, conformity, and IT hygiene: AD object, Computer update, CMDB CI Computer, Renewal computer.
Backlog quality: Provide the services and solve the incidents respecting the defined service level agreements
All other duties as assigned
Key Performance Indicator (KPI):
Response and resolution time for every ITSD ticket
Dashboard on PC compliancy
Dashboard on hardware asset management
Position Requirements:
EDUCATION
Associate degree in IT or Computer Science minimum required.
EXPERIENCE
3 + Years of information Systems Experience supporting general help desk
Prior Manufacturing experience is a plus but not required
Prior Food industry experience is a plus but not required
SKILLS
Team player with the ability to learn quickly, stay organized and highly motivated
Excellent written and verbal communication skills
Experience with standard office tools: Microsoft Office, Windows, Acrobat, etc.
Prior experience with Cisco switches/VoIP/Wi-Fi is a plus.
Experience with Ivanti is a plus.
Experience with Office@Hand is a plus.
Ticket System ServiceNow experience is a plus.
Experience or sensitivity on security is a real plus.
Ability to work in matrix environment with minimal supervision.
PHYSICAL & TRAVEL REQUIREMENTS
Must be able to work in normal office conditions and in the manufacturing plant.
Must be able to work a minimum of 8 hours per day and be on his/her feet for extended periods of time.
Must be able to lift up to 40 lbs.
Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call 312-462-1500.
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