Customer Care Rep in Burlington, Ontario at Edge Imaging Inc

About Edge

Edge Imaging is the leading Canadian school Photography Company. Edge is made up of over 450 employees with countless years of digital capture and school photography experience. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. Servicing over 3000 schools across Canada. Edge Imaging is committed to prompt, efficient, friendly service and quick turnaround times. We proudly remain 100% Canadian owned and operated. As a result of our growing business, we are looking for a talented, dedicated and enthusiastic individual to join our team.

We are deeply committed to creating a workplace where people can thrive. Guided by our FACT values of fun, accountability, creativity, and teamwork, Edge fosters a culture of collaboration, recognition, and growth. The company prioritizes employee well-being, continuous learning, and opportunities to make a positive impact, whether through championing youth empowerment, advancing environmentally responsible practices, or leading the industry in privacy and security. At its core, Edge Imaging is dedicated to capturing milestone moments that matter and helping families, schools, and communities preserve memories for generations, driven by a passionate, purpose-led team proud to be part of a Canadian success story. As a result of our strong commitment to our people, Edge is proud to be a recipient of the Canadian HR Reporter’s 2025 Employer of Choice Award.

The role

The Customer Care Representative acts as a liaison between Edge and our customers to effectively solve customer inquiries, issues and complaints.

What you will focus on

• Answer a high volume of calls and emails
• Handle, research and resolve customer inquiries
• Complete order and data entry accurately
• Maintain a high level of consistent customer service and professionalism for both our school/sport league administrators and students/parents.
• Fast and accurate turnaround on orders and one touch resolution
• Other duties as assigned

What we’re looking for

• Experience in call centre or related environment preferred but not required
• Excellent communication skills, both verbal and written
• Basic computer knowledge
• Works well in a team environment
• Sound and timely decision making and composure under pressure
• Detail oriented with an ability to enter orders accurately and efficiently and deliver only the highest service to Edge’s customers in a timely manner
• Decision making and problem solving skills when taking incoming calls
• As part of the employment criteria, individuals need to meet company criminal check requirements
• Must be legally authorized to work in Canada

Hours to Work

• Monday- Friday/ 40 hrs./week- open from 8am-8pm October through December

What’s in it for you?

• Paid personal days
• Casual dress code
• Fun and work hard play hard environment!

Physical requirements & work environment

• Fast paced office environment
• Ability to sit for extensive periods of time
• Work location: Burlington, ON

We would like to thank all applicants in advance. Should you be selected for an interview you will be contacted directly. Edge Imaging is committed to diversity and accessibility. Should you require an accommodation due to disability please contact hr @edgeimaging.ca and we will work towards a solution.