Quality Assurance Manager in Nashville, Tennessee at Innophos

Innophos is seeking a Quality Assurance Manager to lead quality and food safety at our Nashville manufacturing site. In this role, you'll drive continuous improvement across our quality and food safety management systems, reduce complaints and non-conformances, ensure audit compliance, and use data and quality tools to elevate our processes. If you're a hands-on quality leader who thrives on building strong systems and partnering across teams, we'd like to hear from you.

• Develop and maintain quality (ISO 9001) and food safety systems (BRC & FSMA) that meet or exceed company and regulatory standards
• Drive improvement against key quality metrics, including customer complaints and non-conformances
• Investigate complaints and lead Corrective and Preventive Actions (CAPAs)
• Manage internal audits and facilitate third-party and customer audits
• Prepare protocols for validation and verification studies (IQ, OQ, PQ, raw material qualifications)
• Review data sheets, microbiological results, Out of Specification (OOS), and deviation reports for product release
• Lead site quality and food safety management reviews and help shape quality strategy
• Serve as site Preventative Controls Qualified Individual (PCQI) and food defense coordinator
• Oversee sanitation protocols, environmental monitoring, and stability programs
• Respond to customer technical inquiries and review customer specifications
• Lead the plant escalation process for critical quality issues
• Deliver new-hire and annual cGMP and food safety training
• Coach and develop the Quality Assurance team (2 reports, direct and indirect)

• Bachelor's degree in a related field (food, pharmaceutical, dietary supplement, or phosphate products); a master’s or technical degree in chemistry or chemical engineering is strongly preferred
• 10–15 years of professional experience, with management experience preferred
• Strong working knowledge of quality assurance, food safety, and regulatory requirements
• Training is strongly preferred in FSMA/FSVP, Food Defense. Preventative Controls Qualified Individual (PCQI) certification, HACCP certification
• Excellent communication and negotiation skills, with the ability to partner across all levels of the organization
• Strong PC and analytical skills

• This role is primarily office-based with regular plant floor visits. It includes occasional standing, bending, climbing, and exposure to temperature changes, with rare lifting up to 50 lbs.
• Ability to follow Good Manufacturing Practices including the proper wearing of clean protective clothing, following personal hygiene standards, and adherence to food/drink/tobacco restrictions

• Medical, Dental and Vision benefits which start the 1st of the month after hire
• Annual incentive bonus eligibility based on individual and company performance
• Tax advantaged health savings and spending accounts
• 401k eligibility with company match and annual discretionary contribution
• Time off: vacation, holidays/floating holidays, personal and sick days
• Company provided Life and Disability Insurance
• Paid Parental Leave
• Fitness Membership Reimbursement Program
• Educational assistance program