Station Operations Manager (Cold Chain) in Singapore at Ninja Van

We are seeking an experienced Station Operations Manager (Cold Chain) to oversee end-to-end temperature-controlled logistics operations. This role is critical in ensuring the efficient, timely, and compliant delivery of cold chain products while maintaining high service levels and operational excellence. You will lead a team on the ground, optimise processes, and drive continuous improvements across the supply chain.

• Ensure sufficient capacity for parcel collection and delivery

• Drive high SLA performance and timeslot adherence

• Minimise product damages and defrosting incidents

• Manage operating costs in line with budget targets (~$350K/month)

• Monitor financial and operational performance metrics

• Implement cost optimisation initiatives

• Ensure adherence to operational SOPs across processes, equipment, and facilities

• Maintain compliance with cold chain handling standards

• Drive consistency in execution across the station

• Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)

• Optimise workflows to enhance efficiency and productivity

• Drive operational innovation and scalability

• Lead and develop a team of ~20 staff (supervisors, drivers, sorters)

• Set performance goals and drive accountability across the team

• Act as the primary communication channel for policies and updates

• Work hands-on with the team on the ground to resolve issues and remove barriers

• 3–5 years of experience in logistics, distribution, or cold chain operations

• Proven experience managing teams of 10+ employees

• Strong analytical and problem-solving skills with data-driven decision-making

• Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)

• Ability to thrive in a fast-paced, high-pressure environment

• Strong communication and stakeholder management skills

• Bachelor’s Degree in Supply Chain, Operations, or related field

• Lean Six Sigma Green Belt is an advantage