Regional Operations Manager in Portland, Maine at W.W.Williams Company

Regional Operations Manager Summary:

The Regional Operations Manager is accountable for regional execution performance, workforce capacity alignment, operational cadence discipline, and customer escalation resolution across assigned territories.

Essential Duties and Responsibilities:

The following duties are representative of the role; other responsibilities may be assigned as business needs evolve.

• Accountable for regional workforce planning and labor utilization within approved budget parameters.
• Own regional operational cadence and execution stability across Team Operations Managers.
• Accountable for resolution of customer escalations prior to Director involvement.
• Drive corrective action when regional KPIs fall outside established thresholds.
• Ensure compliance with safety, manufacturer requirements, and company procedures.
• Develop and strengthen regional leadership bench and succession pipeline.

Qualifications:

Education & Experience

• Bachelors degree preferred; equivalent leadership experience required.
• 8+ years progressive service operations leadership experience.
• Demonstrated P&L accountability in multi-location environments.
• Strong financial acumen and leadership capability.

Supervisory Responsibilities:

Directly supervises Team Operations Managers and is accountable for their performance outcomes.

Work Environment & Physical Demands:

The work environment and physical demands are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Frequent travel within assigned region (as applicable). Regular interaction with service operations, office, shop, and field environments. Moderate noise levels typical of service operations.

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nations largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.