Destination Management Company (DMC) Manager in Powell Butte, Oregon at Brasada Ranch

Love What You Do, Every day.
Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you’re surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you’ll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they’re the reason we are ranked as the #8 Best Resort in the United States by Conde Nast Traveler’. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That’s why Brasada Ranch is proud to offer our employees the following benefits:

? Medical, Dental and Vision company sponsored benefit package available to full-time employees

? 401k with company match

? Tuition reimbursement program

? Full golf privileges with guests based on availability

? Complimentary golf lessons offered with a Brasada Golf Professional

? Access to the Athletic Club and fitness center based on business demand and availability

? Generous discounts at all restaurants, spa services, retail and horseback trail rides

? Annual comp cabin overnight stays for self and/or guest group

? Complimentary Spa treatments of choice for self and family member per year

Role Description

The Destination Management Company (DMC) Manager leads the creation and ongoing operation of Brasada Ranch's in-house destination management business, delivering curated experiences, transportation, teambuilding, off-site excursions, and event logistics for group, incentive, and leisure guests. Reporting to the Managing Director, this role is both entrepreneurial and operational: in year one, the Manager will build the business from the ground up — establishing its commercial framework, vendor network, product offerings, and service standards — and thereafter will manage it as a profitable, guest-centric operating unit that extends the Brasada Ranch brand beyond the resort's borders.

General Responsibilities

· Develop the business plan, operating budget, and pricing model for the DMC in partnership with the Managing Director and finance team.

· Define the initial product portfolio — signature experiences, excursions, teambuilding programs, transportation offerings, and event enhancements — aligned with the Brasada Ranch brand.

· Establish licensing, insurance, permitting, and risk-management requirements for off-property and adventure programming.

· Source, vet, and contract a network of local vendors, outfitters, guides, and transportation partners across Central Oregon.

· Build operating procedures, service standards, safety protocols, and guest-experience guidelines for all DMC programs.

· Create sales tools, collateral, and proposal templates; integrate DMC offerings into the resort's group sales and conference services process.

· Recruit, hire, and train the initial DMC team, including guides and program coordinators as volume warrants.

· Implement booking, billing, and reporting systems; establish KPIs and financial reporting cadence with the Managing Director.

· Launch pilot programs with early group clients, capture feedback, and refine offerings ahead of full-scale operation.

· Own the P&L for the DMC, delivering revenue, margin, and guest-satisfaction targets set with the Managing Director.

· Design, sell, and execute destination programs for group, incentive, wedding, and leisure clients, from proposal through on-site delivery.

· Serve as the primary client contact for DMC programs, conducting site visits, program planning, and post-event reviews.

· Manage vendor relationships, negotiate contracts, and audit partner performance against safety and service standards.

· Collaborate with resort sales, conference services, food & beverage, and activities teams to deliver seamless guest experiences.

· Lead, schedule, and develop the DMC team; foster a culture of hospitality, safety, and accountability.

· Monitor market trends and competitor offerings; continually refresh the experience portfolio to keep programming distinctive.

· Ensure compliance with all applicable regulations, permits, insurance requirements, and company policies.

Report regularly to the Managing Director on financial performance, pipeline, guest feedback, and operational issues.

Skills/Traits

• 5+ years of progressive experience in destination management, resort activities/experiences, group event operations, or hospitality sales, with at least 2 years in a leadership role.

• Demonstrated success launching or growing a business unit, product line, or department, including budgeting and P&L accountability.

• Deep knowledge of Central Oregon (or comparable destination markets) and the outdoor-recreation, transportation, and events vendor landscape.

• Strong contract negotiation, vendor management, and risk-management skills.

• Polished client-facing presence with excellent written and verbal communication; comfortable presenting to executives and group clients.

• Proficiency with booking/CRM, event-management, and standard office software; ability to build reporting from the ground up.

• Flexibility to work evenings, weekends, and holidays as programs require; valid driver's license and clean driving record.

• Bachelor's degree in hospitality, business, or a related field preferred, or equivalent experience.