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Guest Services Representative in Pittsfield, Massachusetts at Berkshire Health Systems

NewJob Function: Customer Service
Berkshire Health Systems
Pittsfield, Massachusetts, 01201, United States
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Job Description

Guest Services Representative

  • DEFINITION/PRIMARY FUNCTION
    • Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .
      • Excellent communication skills.
    • Education and Training:
      • High school or equivalent preferred.
    • License, Certification & Registration:
      • None required.
    • Other Requirements:
      • Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.
      • Proven ability and experience dealing with agitated/dissatisfied persons.
      • Manual dexterity necessary for computer purposes.
      • Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.
      • Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.
      • Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.
      • Spanish language proficiency preferred.
      • Basic computer skills.
      • Excellent communication skills.
      • Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.

Job Location

Pittsfield, Massachusetts, 01201, United States

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