Customer Success Specialist (Evening schedule) in Netherlands at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist (Evening schedule) based in Netherlands.

As a Customer Success Specialist, you will play a key role in delivering high-quality, personalized support to premium customer segments within a fast-paced digital environment. Working evening hours, you will engage directly with users to enhance their experience, build strong relationships, and ensure long-term satisfaction and retention. This role combines customer support, retention, and upselling activities, requiring a proactive and empathetic approach to user interaction. You will act as a trusted point of contact for customers, helping them navigate the platform, resolve issues, and discover new features and opportunities. This is an excellent opportunity for a communicative and customer-focused professional who thrives in dynamic, performance-driven environments.

• Provide high-quality, personalized support to VIP and premium customer segments, ensuring a positive and engaging user experience.
• Handle retention-related tasks and collaborate closely with retention teams to improve customer loyalty and engagement.
• Promote platform activities such as tournaments, quests, promotions, and interactive features to increase user participation.
• Conduct user interviews and gather feedback to better understand customer needs, preferences, and satisfaction drivers.
• Support users in resolving issues, including objections handling and assistance with verification processes when needed.
• Identify opportunities to upsell additional services and encourage users to upgrade to higher-tier VIP segments.
• Maintain strong product knowledge and continuously stay updated on new features and offerings.
• Work toward defined performance KPIs, ensuring high levels of customer satisfaction and engagement.
• Operate on a fixed evening schedule (18:00–02:00 Kyiv time, Monday to Friday).

• Fluent English communication skills, both written and spoken.
• Strong customer communication abilities, including experience handling objections and difficult conversations.
• Ability to engage and motivate customers while clearly presenting product value and benefits.
• High emotional intelligence, empathy, and resilience in handling challenging customer situations.
• Strong organizational and time management skills with the ability to meet deadlines and performance targets.
• Willingness to learn new tools, adapt quickly, and continuously develop professional skills.
• Experience working in customer-facing roles such as Customer Support, Customer Success, or Sales is considered essential.
• Previous experience in iGaming or similar industries is considered a plus but not required.

• Fully remote position with the flexibility to work from anywhere in Europe.
• Fixed evening schedule providing structure and work-life balance.
• Official employment in Ukraine or Poland with full administrative and legal support.
• 20 paid vacation days and sick leave in accordance with company policy.
• Medical insurance with access to top-tier healthcare providers and mental health support.
• Monthly flexible benefits budget for personal interests, hobbies, or wellness activities.
• Access to training programs, workshops, corporate English classes, and a learning development budget.
• Participation in team events, workshops, and corporate activities.
• Career development opportunities with clear growth paths, mentoring, and performance reviews.
• Open, collaborative, and non-bureaucratic work culture focused on autonomy and continuous improvement.