Night Auditor in Nashville, Tennessee at Castle Rock Asset Hospitality Management LLC

The Night Auditor is responsible for verifying and balancing daily financial transactions generated by the hotel. This critical role ensures the accuracy of guest folios, posts revenues, and prepares daily reports for management. The Night Auditor also serves as the primary point of contact for guests during the overnight hours, providing exceptional service and ensuring their safety and security. This position requires a detail-oriented individual with strong accounting and customer service skills.

Essential Functions:

• Perform end-of-day procedures, including running system reports, balancing accounts, and identifying and resolving discrepancies.
• Post room charges, food and beverage charges, phone charges, and other miscellaneous charges to guest accounts accurately.
• Process guest check-ins and check-outs efficiently and courteously during the overnight shift.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues to management as needed.
• Prepare and distribute daily revenue and statistical reports to relevant departments.
• Reconcile credit card transactions and prepare bank deposits.
• Maintain accurate records of all financial transactions.
• Ensure the security and safety of the hotel and its guests during the night.
• Conduct regular property walks to monitor safety and security.
• Respond to emergency situations and follow established protocols.
• Operate the hotel's property management system (PMS) effectively.
• Prepare for the next day's business by ensuring sufficient supplies and a clean and organized front desk area.

Other Tasks:

• Assist with setting up the breakfast area as needed.
• Light cleaning duties in the lobby and front desk area.
• Respond to guest requests for wake-up calls.
• Run errands as directed by management.
• Assist other departments as needed during slow periods.
• Stay updated on hotel policies, procedures, and promotions.
• Participate in training sessions as required.

Core Competencies:

• Attention to Detail: Thoroughness and accuracy when performing tasks, especially financial reconciliation.
• Mathematical Aptitude: Ability to perform calculations accurately and efficiently.
• Problem-Solving: Identifying and resolving discrepancies and guest issues effectively.
• Customer Service: Providing exceptional service to guests in a friendly and professional manner.
• Communication: Clearly and concisely conveying information, both verbally and in writing.
• Time Management: Organizing and prioritizing tasks to meet deadlines.
• Integrity and Trust: Maintaining confidentiality and handling financial information responsibly.
• Adaptability: Adjusting to changing situations and responsibilities.
• Technical Proficiency: Ability to operate computer systems and relevant software, including PMS.
• Security Awareness: Vigilance in maintaining a safe and secure environment for guests and staff.

Qualifications:

• High school diploma or equivalent required; Associate's degree in accounting, hospitality, or a related field preferred.
• Previous experience in a hotel front office or accounting role is highly desirable.
• Basic understanding of accounting principles and procedures.
• Familiarity with property management systems (PMS) is an advantage.
• Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel).
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Must be able to work overnight shifts, including weekends and holidays. 1

DEI and ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.