E-Commerce Assistant in Pinkenba, Queensland at PETAL & PUP PTY LTD

Aussie Born, Loved Everywhere

At Petal & Pup, we believe that life is a vibrant tapestry woven with threads of joy, friendship, and shared experiences. We celebrate the power of community – the laughter shared with girlfriends, the unwavering support of family, and the uplifting spirit that arises when we as women come together.

Founded in Australia and deeply rooted in its laid-back, open-minded and optimistic culture, we embrace this vibrant spirit. With bold colors, playful prints, and effortless silhouettes that radiate femininity and confidence, our collections are designed to make you feel good, both inside and out, and encourage you to immerse yourself in our "no worries" attitude and live life to the fullest.

We want to help you celebrate every moment – the spontaneous picnics, those rooftop cocktails, your friend’s engagement party, or a cozy bonfire night. We encourage you to step outside, say ‘yes’ to that experience, and savor every precious moment, just like we do in Australia.

Celebrate It All with Petal & Pup.

If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you!

About the role

Our E-Commerce Assistant (Level 2) will create an amazing shopping experience by driving elevated execution across product catalog management, Tapcart app management, site operations, and ecommerce platforms. Support the broader ecommerce strategy through accurate tagging workflows, digital asset delivery, and detailed site maintenance, with a strong focus on product data integrity and operational consistency.

What you'll do

• Identify and communicate opportunities for site and app improvements aligned with global ecommerce strategy
• Ensure accuracy and consistency of product tagging, metafields, and catalog data across AU and US stores
• Take ownership of the New to Release workflow end-to-end across AU and US stores, covering new arrivals, back-in-stock management, and size guide attribution
• Regularly audit and update digital assets, tags, and site components to ensure content is current and consistent across channels
• Demonstrate strong understanding of ecommerce platform tools including Shopify, Nosto, Tapcart, and Google Merchant Center
• Take primary operational ownership of Tapcart including content, campaign scheduling, coordination, and app issue resolution
• Support seamless execution of promotions, asset updates, and go-live readiness across all ecommerce channels

Major Components

• Work collaboratively with the UX Manager, Site Merchandiser, and all affiliated teams
• Manage new arrivals and back-in-stock tagging across AU and US stores, ensuring products are correctly tagged before go-live
• Execute ongoing tagging maintenance and audit for inconsistencies across both stores
• Monitor Shopify Flows for anomalies and support the build of new automations as the role grows
• Execute metafield imports via Matrixify including fabric composition, fit data, and size guide attribution
• Collaborate with the Creative team to execute the upload and refresh of digital content including homepage, category pages, and promotional assets across .com and app
• Manage and refresh product recommendation placements in Nosto across the site and app
• Support A/B test setup and monitoring in Nosto, growing toward full program ownership by month 3
• Own Tapcart content management day-to-day including campaign and content scheduling, collection banners, category images, and the offers section; coordinate “Appy Hour” with the CRM team, serve as first point of contact for CX-reported app issues, and manage feature requests with the Tapcart CSM
• Reflect sitewide Shopify promotions in Google Merchant Center, ensuring consistent messaging and alignment
• Support the launch and management of discount codes and campaign assets including scheduling, badges, and compliance with T&Cs
• Maintain site hygiene through regular scrubs of inventory, tags, and product statuses across all sales channels
• Proactively liaise with the CX team on site-related issues, product stitching, and user experience concerns
• Receive and triage site-related requests from the marketing team, creating Coda task briefs and ClickUp tickets to route work through the correct workflow
• Assist in building and executing a monthly ecommerce report that consolidates and analyzes tracked KPIs to support strategic decision-making

Skills & Experience

• Strong attention to detail and ability to stay organized in a fast-paced environment
• Comfortable working in Excel or Google Sheets -- many of the data and import workflows in this role are spreadsheet-based
• Hands-on experience with Shopify or similar ecommerce platforms -- comfortable in the backend, not just the front end
• Familiarity with product tagging, metafields, and catalog management workflows
• Some hands-on experience with merchandising or personalisation tools such as Nosto or TapCart is a plus; willingness to learn if not
• Willingness to learn new tools quickly -- most platforms can be picked up on the job with the right foundation
• Experience in a fast-paced operations, marketing, or ecommerce environment -- specific platform experience less important than solid fundamentals
• Comfortable pulling and reading data in GA4 and Google Search Console
• Clear communicator -- able to document what they've done, flag what's blocked, and escalate with context
• Confident working through ambiguity and figuring things out independently
• Comfortable using AI tools (e.g. Claude) to research, draft, and test workflows and automations; interest in building toward Shopify Flows ownership is a strong plus